SENIOR DISPATCHER

ROUTE KING TRANSPORT

WINNIPEG,MB

Role Overview The Senior Dispatcher is responsible for overseeing daily transportation operations, ensuring efficient route planning, driver coordination, and on-time delivery. This role is critical to optimizing fleet utilization, maintaining compliance, and ensuring a high level of customer satisfaction across all freight movements.

Key Responsibilities

Operational Coordination

· Plan and dispatch drivers and equipment efficiently to meet customer delivery requirements

· Monitor routes and adjust schedules in real-time to address delays or disruptions

· Ensure optimal fleet utilization and minimize empty miles

· Coordinate with drivers to provide clear instructions and updates

Driver Management

· Serve as the primary point of contact for drivers during shifts

· Provide guidance, support, and issue resolution

· Ensure adherence to safety standards and company policies

· Assist in onboarding and training of new drivers

Customer & Service Management

· Communicate with clients regarding delivery schedules and service updates

· Resolve service issues promptly to maintain client satisfaction

· Ensure service commitments are met consistently

Compliance & Documentation

· Ensure compliance with transportation regulations and safety standards





· Maintain accurate records of dispatch logs, driver hours, and trip documentation

· Support audits and reporting requirements

Performance & Efficiency

· Monitor KPIs such as on-time delivery, cost per mile, and driver productivity

· Identify opportunities to improve routing efficiency and reduce costs

· Collaborate with leadership on process improvements

Qualifications

· 2-3 years of dispatch experience in transportation or logistics

· Strong understanding of Winnipeg and regional routes

· Experience with dispatch software and GPS tracking systems

· Knowledge of transportation regulations and compliance requirements

· Solid problem-solving and decision-making skills

Core Competencies

· Operational excellence and attention to detail

· Strong communication and coordination skills

· Ability to perform under pressure in a fast-paced environment

· Leadership and team support mindset

· Analytical thinking and efficiency focus

Key Performance Indicators

· On-time delivery rates

· Fleet utilization efficiency

· Reduction in empty miles

· Driver satisfaction and retention

· Operational cost efficiency

Pay: $20.00-$30.00 per hour

Work Location: In person

📌 Dispatcher (Winnipeg)
🏢 ROUTE KING TRANSPORT
📍 Winnipeg