Role: The Distribution Centre (DC) Support Analyst is responsible for providing technical support for hardware, Microsoft applications, telephone systems, and Warehouse Management Systems (WMS) within the Distribution Centre.

This is a three-month temporary contract with the possibility of extension.

Key Support Areas:

- Supply chain applications support (WMS/LM/SAP)
- Hardware support (Talkmans, handhelds, truck mounts, wireless access devices, IP camera components, label printers, computer room equipment)
- Desk side support for Microsoft office, applications, and mobility devices

- Telephone (VoIP) Support
- Escalation of issues to other departments when necessary to ensure timely service and support
- Vendor management and coordination as required
- Knowledge base updates for team members and National Support Centre to reference
- Communications to Loblaw staff and management on an ongoing regular basis.

Responsibilities:

- Provide support and troubleshoot local WMS system, ensuring that incidents are corrected within the allotted SLA timeframe.
- Be the subject matter expert services for questions about the normal operation of the WMS system
- Provide support for all printer technologies within the distribution centre.
- Provide Telephone support and assist with VoIP issues
- Provide first level IP camera troubleshooting and application support
- Coordinate change windows with distribution centre management to implement changes or upgrades to internal facility systems.
- Maintain the Isotrac equipment and managing the returns and repairs process.
- Maintain the RF equipment and managing the returns and repairs process.
- Ensure of account entitlements / account management.
- Assist in the process of user acceptance testing (UAT) as required.
- Manage desktop repairs, replacements, and upgrades




- Coordinate incidents between support teams on widespread issues impacting the WMS system
- Document all incidents and Service Requests in ServiceNow.
- Coordinate approved vendor installation and repairs
- Perform proactive communications with distribution centre staff and management on all issues, changes and improvements to technology and applications.
- Participate in the creation of SOP’s and process to improve distribution centre performance
- Training of distribution centre staff when new technology or software is introduced
- Provide after hours on call support when scheduled to do so
- Provide Computer room maintenance. Escort vendors for UPS/AC/electrical maintenance tasks
- Responsible for keeping the IT room save and clean

Requirements:

- 2 - 3 years related experience within a service-based industry
- Must possess strong customer service attitude and interpersonal skills
- Must possess excellent written and verbal communication skills
- Must be able comfortable in a grocery distribution centre environment
- Must be available and willing to work overtime
- Must be flexible to adjust work schedules and shifts 24/7, and may consist of rotating stand-by, on call and call-backs to provide assistance after hours, as required.
- Must be willing and able to travel to customer sites on short notice over extended periods of time

Technical Skills:

- Must possess robust warehouse management system experience
- Must be familiar with RF devices and printers used in a distribution environment
- Must possess great PC troubleshooting knowledge, for both hardware and software

Education:

- College Degree in the field of Information Technology preferred, but will consider applicants with equivalent work-related experience
- Possession of an A+ certificate would be considered an asset

📌 Distribution Center Support Analyst - Temporary (Moncton)
🏢 BFG Enterprise Services
📍 Moncton