This is a KW-based, in-house role — deliberately local. You’ll work directly alongside our Partner & President, becoming the operational spine between him and the business. You’ll be in the room for client pitches, RFP war rooms, QBR prep, and leadership syncs. You’ll also be trusted with confidential financial, HR, and client information — being in Canada, in our SOC 2 environment, matters for this role.

This is not a task-taker seat. We want someone who anticipates, closes loops, and grows with the company. The role is scoped as an Executive Assistant today with a defined path to Chief of Staff as NFD scales.

What you’ll do

- Own the President’s calendar, inbox triage, and travel — protect deep-work time and make sure nothing falls through
- Run RFP submissions end-to-end: coordinate contributors, format responses, track deadlines, chase DocuSign, assemble contract packages
- Manage QBR logistics for our top clients — scheduling, deck prep, note capture, action-item follow-through
- Handle vendor admin (Pax8 reconciliations, license true-ups, credit tracking) and keep our billing house in order
- Prep meeting agendas, take notes, and drive follow-ups across the leadership team
- Coordinate travel across our KW, GTA, Winnipeg, and Montreal footprint
- Handle personal logistics — family calendar,



appointments, travel, occasional errands
- Contribute to internal projects and platform initiatives as capacity allows

What we’re looking for

- 3+ years supporting a founder, C-suite executive, or business owner
- Ruthless organization and follow-through — you close loops, you don’t just open them
- Excellent written communication; you can draft an email the President would send himself
- Comfortable in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and Google Workspace
- Discretion and judgment — you’ll see confidential financial, HR, and client information
- Based in the KW region, or willing to be here in-office 2–3 days per week

Bonus points

- Prior experience in a professional services firm, MSP, IT services, or B2B tech company
- Familiarity with ConnectWise, HubSpot, Asana, ClickUp, or similar PSA/CRM/PM tools
- Exposure to RFP and enterprise/government procurement workflows
- Comfort with AI tools (Claude, ChatGPT, Copilot) as part of your daily workflow — we build with them internally

What we offer

- Competitive salary and health benefits
- Hybrid work
- Contemporary tools, a team that actually builds with AI, and a culture that respects your time

📌 Executive Assistant (Kitchener)
🏢 NetFusion Designs | Managed IT Support Services u0026 Cloud Hosting
📍 Kitchener