Lead field operations for dcbel Inc., driving efficiency and customer satisfaction in sustainable energy. This role focuses on managing service delivery and optimizing installer performance across a distributed workforce. As Head of Field Operations & Performance, you will build and lead all field-based service activities, ensuring seamless execution from lead to installation.

Oversee the qualification, onboarding, and training processes while standardizing lead assignments and improving cycle times. Own the entire customer/installer journey and define criteria

- Manage L1 and L2 field operations and installer readiness
- Implement audit processes and capture field learnings 7-10+ years of experience in field operations workflows
- Bachelor's degree in Business, Operations, or Engineering
- Willingness to travel 20%+ for field operations This pivotal role focuses on optimizing field operations to enhance dcbel's customer and installer experiences.

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📌 Field Services Operations Supervisor (Montreal)
🏢 dcbel
📍 Montreal