About Village

Village is an AI-powered household concierge for families with young children. We manage the invisible work of running a family — the research, planning, booking, and coordination that falls on parents — so they can focus on what matters most. An AI assistant learns each household's rhythm and anticipates upcoming needs; human assistants handle what the AI cannot: the phone calls, the bookings, the judgment calls.

Village was founded in Toronto by a physician and mother who built the service she needed. The company is self-funded and pre-launch.

The role

This is an exciting opportunity to build a mission-critical service for families from the ground up.

You will work directly with the founder to shape the service: developing the playbooks and quality standards the team works from, and hiring, training, and managing our first virtual assistants. You will own the member experience end to end — handling requests that require judgment and stepping in on member tasks directly when needed. You will also serve as the primary feedback loop into the product: what you learn from members and the team informs what we build next, including the AI itself.

Who we're looking for

- You understand the mental load of running a household — and want to fix it. Whether your background is in operations, HR,



or project management, the industry matters less than a demonstrated ability to manage many moving parts, and a serious interest in this problem.
- You are energetic, adaptable, and quick to learn. Priorities shift quickly at this stage, and the role requires someone who can both lead a team and do hands-on work. Early-stage companies encounter setbacks. We need someone who takes ownership and resolves problems. Prior experience in an early-stage company would be an asset.
- You act like an owner. We are looking for the commitment, initiative, and follow-through of someone with a stake in the outcome.
- You need not be technical, but you should be comfortable working with AI tools daily.

We welcome applications from professionals returning from a career pause. If you've spent a stretch running a household, that's domain expertise here, not a gap.

Structure and compensation

- Salary range: $70,000–90,000 depending on experience, plus an equity component to be discussed.
- Full time. Flexible hours that can work around a family.
- Toronto-based; primarily remote.

How to apply Email [email protected] with the subject line "Village founding role" with a resume and a brief statement of why you are well

📌 Founding Operations And Member Experience Lead (Greater Toronto Area)
🏢 Village AI
📍 Greater Toronto Area