Founding Product & Operations Associate We’re the data infrastructure layer connecting employer HR systems to group insurance carriers. Strong commercial momentum. Small, senior, bilingual team. Most of the team is focused on building it.

A separate arm of the business runs the actual customer implementations: onboarding employers and carriers, managing data integrations, solving the operational complexity that comes with connecting two sides of a regulated industry. On the product side, you’ll work directly with engineering to shape what we build: writing specs, pressure-testing features, translating customer pain into roadmap decisions. On the operations side, you’ll own how implementations run: onboarding customers, managing data integration workflows, and resolving the issues that surface when real-world data meets a platform still being built.

It’s a co-ownership role on the two most critical functions of the business.



Stay close to customer implementations and feed operational learnings back into the platform roadmap Pressure-test new features before they ship; surface gaps between what was built and what the customer actually needs Operations and Implementations Manage customer onboarding from contract signature through live data flows Own the day-to-day execution of data integrations between employer HR systems and insurance carrier platforms Triage issues that surface during and after implementation; Build the repeatable processes and internal tooling that make the second implementation faster than the first Maintain business intelligence across the pipeline and operations: the numbers that tell us whether implementations are on track, where we’re losing time, and what to fix next Be a credible, composed presence in front of senior customers; Management consulting experience in one of the top firms ~ Product Management exposure ~ Engineering or technical background preferred. A robust business background is equally welcome if you’re genuinely comfortable in technical environments, can read code, and have worked closely with engineering teams. ~ You don’t need to ship product code, but you’re at home with LLMs, SQL, REST APIs, JSON, and basic scripting.

You reach for automation before you reach for a spreadsheet. ~ Customer-facing . You're polished and credible in front of senior external audiences, you stay calm when something breaks live, and you communicate in writing that's brief, direct, and free of filler. Meaningful early equity.

📌 Founding Product & Operations Associate (Montreal)
🏢 EightByZero
📍 Montreal