About Us:

At Fuzz, we help people feel confident in their skin by providing safe, effective, and qualified body hair removal services. Whether it’s laser, waxing, or threading, our mission is to create an inclusive, welcoming experience that delivers real results. With a mix of corporate-owned and franchise locations, our brand is rapidly growing—and we’re looking for a Franchise & Operations Coach to help us scale with excellence.

Job Summary:

As the Franchise & Operations Coach you will oversee the daily performance and operational integrity of both corporate-owned and franchise locations. You will focus on driving financial performance, ensuring service consistency, enhancing the customer experience, coaching Franchise Partners and Corporate Managers, and identifying areas for improvement across the business. This is a strategic and hands-on leadership role, ideal for someone passionate about wellness, operational excellence, and people development.

Key Responsibilities:

Team Leadership & Business Coaching:

- Support a portfolio of franchisees, serving as their go-to advisor for business growth and operational excellence
- Facilitate regular 1:1 coaching calls, field visits, and group learning sessions
- Help franchisees identify growth opportunities, streamline operations, and overcome obstacles.
- Facilitate training and leadership development sessions to support Franchisee growth and service consistency.
- Provide hands-on coaching to locations managers (corporate) on leadership, staff development, scheduling, and goal attainment.




- Guide performance reviews for corporate stores, coaching plans, and action steps to drive accountability and motivation across locations teams.

Location Operations Oversight (Corporate & Franchise):

- Conduct daily reviews of both corporate and franchise locations, monitoring KPIs, team performance, and adherence to operational standards all to drive business performance.
- Serve as the primary point of contact for franchisees on operational issues, ensuring alignment with brand standards and operational protocols.
- Perform regular site visits (in person or virtually) to assess locations performance, client satisfaction, and operational consistency.
- Support franchise owners and corporate locations managers with tools, training, and guidance to improve locations efficiency and service delivery.
- Ensure franchisees are aligned with brand standards, systems, and values

Brand Engagement & Compliance:

- Foster strong relationships with franchisees built on trust, accountability, and mutual respect
- Maintain and elevate customer service standards across all locations through consistent training and reinforcement of service protocols.
- Lead quality control initiatives including secret shopper programs,



client feedback analysis, and brand compliance audits.
- Address escalated client concerns and service recovery opportunities, identifying root causes and corrective actions.
- Ensure all locations provide a seamless, premium client experience that aligns with brand identity and values.

Strategic Planning & Brand Growth:

- Partner with executive leadership to implement growth strategies, including the launch of new locations, services, or franchise partnerships.
- Support new franchise openings with operational setup, staff training, and ongoing performance management.
- Stay informed on industry trends, compliance standards, and wellness innovations to keep the brand ahead of the curve.

Qualifications:

- 3–5+ years of multi-location franchise operations experience; experience working with both corporate and franchise models preferred.
- Strong interpersonal, coaching, problem-solving and facilitation skills
- Ability to analyze data and develop action plans based on performance metrics
- Familiarity with franchise operations, including franchisee support, audits, and performance coaching.
- Experienced with CRM/salon/spa software platforms and operational reporting.
- Willingness and ability to travel regularly to locations

What We Offer:

- Competitive salary + performance-based bonuses
- Comprehensive health benefits (medical, dental, vision)
- Paid vacation and wellness days
- Employee discounts on services and products
- A people-first, mission-driven company culture

📌 Franchise & Operations Coach (Toronto)
🏢 Fuzz
📍 Toronto