Job Brief

Responsible for supporting KLH by performing general clerical duties including data entry, customer service and tenant interactions, preparation of various types of documents, record keeping and meeting preparation.

Employment Status

Permanent Full time

Union

CUPE 855 Inside

Open To

Internal/External Applicant(s)

Date of Posting

31/08/2026

Closing Date

15/09/2026

Duration (if temporary)

N/A

Wage: $31.23 (2026)

Reports To: Programs Supervisor

Department: Human Services (KLH Housing)

Location: Lindsay, ON

Hours: Normal Working Hours 35 hours per week

Other: General office workplace. Some travel throughout the City of Kawartha Lakes may be necessary in accordance with job requirements. Frequent interaction with tenants, which could include exposure to clients in distress.

Duties:

- Perform support service duties in a fast paced, integrated office, including in-person and virtual/phone duties, using a people-centred approach
- Provide clerical duties and support to the corporation, such as data entry, mail outs, setting up and attending meetings and appointments, booking rooms, scanning, etc.
- Support the implementation of a new social housing administration software, including clean up and export of existing data, data entry, system testing, and developing expertise in system functionality for broader team support
- Operate as a member of a team and provide client service coverage in the absence of other team members.
- Support colleagues with large administrative tasks, such as annual review packages, monitoring and correctly directing tenant communications by email and through website to staff, supporting management of market rent applications and waitlist, etc.
- Intake, review, and processing applications and forms from clients requiring assistance for housing services
- Manage data entry into third party databases
- Responsible for tenant communications,



including TV monitors in building lobbies, physical notices in buildings, coordinating quarterly tenant newsletters, coordinating KLH website content, supporting tenant surveys and data collection for reporting.
- Work collaboratively with maintenance and property management team to ensure tenant notices are delivered and documented, and support data entry of maintenance logs
- Prepare tenant forms, letters, memos, meeting agendas and minutes, reports and correspondence as required, ensuring accuracy and completeness
- Assist in implementation and maintenance of departmental records management
- Assist in research and special projects as requested
- File various division related documents on a regular basis, to ensure files are kept up-to-date, including coordination with finance staff
- Occasional travel is required to attend meetings and trainings, including to KLH properties.
- Frequent interactions with social housing tenants and support agencies
- Perform other related duties as assigned

Qualifications:

- College Diploma or Post-Secondary training in Office Administration or a related field
- Minimum 2 years of related experience, preferably in a municipal environment
- Office experience in a social services environment is preferred
- Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, and treat sensitive situations with appropriate degree of tact and discretion




- Demonstrated customer-service and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization
- A strong understanding of trauma-informed practice and equity-based approaches
- A strong appreciation of the role of KLH as a social housing provider and the clientele we serve
- Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands
- Excellent written communication skills with attention to detail and accuracy
- Excellent organizational and administrative skills with the ability to work independently and in a team setting
- Ability to demonstrate initiative consistently with commitment to quality improvement, sharing process improvement initiatives with management
- Demonstrated ability to understand and abide by municipal policies and procedures
- Demonstrated proficiency in Microsoft Office, the internet, and any other related software
- Upon a conditional offer of employment, an acceptable Criminal Record Check will be required

This posting is for an existing, currently open position within the Human Services department and KLH Housing Corporation. Applications will be reviewed as received. Applicants must be prepared for skill testing. The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.

We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.

📌 General Clerk (KLH Housing Division) (Lindsay)
🏢 City of Kawartha Lakes
📍 Lindsay