Now we're looking for the person who can help us grow properly. We are a specialized Canadian home-services company focused exclusively on Poly-B pipe replacement. What started as a focused service offering has developed into a multi-market operation serving customers across Alberta and British Columbia, with significant opportunities for continued expansion.

The next stage is about building the organization around it. We're looking for an exceptional General Manager to work directly with ownership and take increasing responsibility for the day-to-day performance of the company. Someone who can take a successful entrepreneurial business, strengthen its management structure, create accountability, improve systems, develop leaders and help turn what we've built into an organization capable of operating at a much larger scale.

Now we're looking for the person who can help us grow properly. We are a specialized Canadian home-services company focused exclusively on Poly-B pipe replacement. What started as a focused service offering has developed into a multi-market operation serving customers across Alberta and British Columbia, with significant opportunities for continued expansion.

The next stage is about building the organization around it. We're looking for an exceptional General Manager to work directly with ownership and take increasing responsibility for the day-to-day performance of the company. Someone who can take a successful entrepreneurial business, strengthen its management structure, create accountability, improve systems, develop leaders and help turn what we've built into an organization capable of operating at a much larger scale.

It means understanding the numbers, the customer,



the crews and the business well enough to know where things are breaking before they actually break. You will have oversight of the operational side of the business, including sales, scheduling, customer service, plumbing operations, drywall/restoration operations, administration and overall job performance. Leading, coaching and holding managers and team members accountable.

Building a strong management structure with explicit responsibilities and decision-making authority. Improving the entire customer journey from lead to estimate, sale, scheduling, production, payment and follow-up. Improving scheduling, labour utilization, capacity planning and job profitability.

Building standardized procedures and SOPs that can be duplicated across markets. Ensuring every location delivers a consistent Poly B Plumbing Guys customer experience. Developing stronger reporting and visibility into company performance.

Managing customer escalations and improving systems so the same problems don't keep happening. Helping evaluate and launch new markets. Building the operational infrastructure required for future franchising and national expansion.

We don't need another layer of management whose contribution is scheduling meetings about scheduling meetings. You have successfully managed a significant service, construction,



trades or field-service organization and understand the controlled chaos that comes with running dozens of projects, employees, subcontractors and customers at the same time. 7+ years of progressive management experience. ~ Senior leadership experience in a multi-department organization. ~ Experience managing managers, not simply individual employees. ~ Experience with construction, plumbing, HVAC, electrical, restoration, roofing or another field-service business. ~ Strong understanding of CRM, project-management and operational software. ~ Experience expanding into multiple locations or markets is a significant asset. ~ Franchise, acquisition, integration or private-equity-backed business experience would be highly valuable. ~ A track record of building high-performing teams. This isn't a General Manager role where you inherit a mature company and spend the next five years protecting somebody else's processes.

We're still building. You'll work directly with ownership on company strategy and have the opportunity to help build: Additional corporate markets. A stronger executive and management team. A nationally recognized specialty home-services brand.

For the right person, this position has the potential to develop beyond General Manager into a senior executive leadership role as the company grows. We intend to pay for performance. Competitive executive-level base salary.

Meaningful performance-based bonus. Paid vacation. Additional long-term compensation opportunities for exceptional performance and increased responsibility. If you've helped take a company from entrepreneurial chaos to an accountable, scalable operation, we want to hear that story.

📌 General Manager, Performance General Manager, Performance (Calgary)
🏢 The Poly B Plumbing Guys
📍 Calgary