Full time 1 Envoyage is a global network of experienced, entrepreneurial travel advisors and agencies across the world. As part of Flight Centre Travel Group (FCTG), we’ve got the breadth, reach and expertise to equip travel businesses with everything needed to succeed. We know that just as every trip is unique, so is every travel business.

This is why we’ve created Envoyage with travel advisors in mind. Our goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering you can tap into as much or as little as you need to succeed, grow and thrive. FCTG, headquartered in Brisbane, Australia, is one of the world’s largest travel retailers and corporate travel managers, with operations in 23 countries and a presence in over 90 through independent networks.

Since opening its first shop in 1982, FCTG has remained committed to its purpose: "to open up the world for those who want to see," creating unforgettable travel experiences for people worldwide. Drive profitable market share growth across the independent travel sector, with a focus on acquiring new agents and agencies. Lead high-value sales opportunities and negotiations, articulating the Envoyage value proposition to prospective members.

Monitor the competitive landscape and identify growth opportunities and potential risks. Lead and develop the National Sales Director and BDM team to achieve ambitious sales and growth targets. Oversee business operations to ensure service excellence, member retention, and operational efficiency.

Drive commercial decision-making to maximize profitability and support revenue growth. Ensure accurate supplier reconciliations and revenue collection processes. Develop and implement scalable growth strategies that support long-term profitability.

Identify, monitor,



and mitigate business risks while ensuring compliance with relevant legislation and regulations. Drive customer satisfaction through effective use of NPS, CSAT, and other performance metrics. Create and execute customer engagement initiatives that strengthen community and increase share of wallet.

Resolve business challenges with a balance of customer and commercial outcomes. Establish transparent plans, goals, and performance expectations. Provide coaching and performance management support where required.

Attend industry events and remain informed on market trends and opportunities. Contribute to local and global strategic planning with senior leadership. Deliver regular reporting on business performance, risks, opportunities, and strategic initiatives.

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Proven senior leadership experience with responsibility for business growth and operational performance. Demonstrated success leading sales teams and driving profitable market share growth.

Strong experience with P&L; management and commercial decision-making. Strong understanding of customer engagement, retention, and satisfaction metrics such as NPS and CSAT.

Experience leading cross-functional teams and managing multiple priorities simultaneously. Strong risk management and compliance awareness.

Experience building relationships with suppliers, partners, and industry stakeholders. Knowledge of the travel industry, particularly within the independent agency sector,



is highly desirable. We understand that our people are our most valuable asset. Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion :Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. We are strongly committed to supporting every single employee in their professional and personal development.

Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Generous paid time off policy National/International Award Nights and Conferences Group benefits including extended health care, dental and vision, gender affirming care, fertility care Insurance including life, AD&D;, critical illness, long term disability Employee Assistance Program Global career opportunities in a network of brands and businesses This posting reflects an active vacancy that we are currently seeking to fill. As part of our recruitment process, AI tools may assist in the screening and assessment of applications. #

📌 General Manager (Nights) (Toronto)
🏢 Envoyage
📍 Toronto