Group Account Director In this role, you'll report into the Managing Director and will provide strategic and tactical leadership across multi-million-dollar engagements, while keeping abreast of daily project activities. You're experienced with identifying clients' business needs, working with creative, in-house studio, and Consumer Connections (media) teams to understand, define, and build effective solutions that generate measurable results.

Ideal candidate will:

- Thrive in an entrepreneurial environment and be known as forward-thinking and solutions-oriented
- Have integrated advertising agency experience managing multiple portfolios of clients’ businesses
- Have a passion and genuine interest in multicultural marketing
- Have an ability to build trusting and respectful relationships with your clients and internal teams
- Be strategically minded with a strong ability to troubleshoot with clients and team members
- Instill confidence from all team members and clients that you can solve a business problem
- Demonstrate a driver personality and be highly organized
- Show the ability to lead a team, lead the client, and not just manage them
- Anticipate a client’s needs, not waiting for them to ask the question

Qualifications:

- 10–15 years of experience working in an agency workplace with experience in both traditional (TV/Radio/OOH) and digital
- Senior level enough to not just lead, but grow the business organically.
- Ability to build trusting and respectful relationships with clients and internal teams
- High level of understanding regarding insights and strategy
- Experience managing teams of 5+ individuals
- Ability to manage long-term,



multi-million-dollar engagements with numerous stakeholders and projects
- Comfortable interacting with clients at various levels and industry backgrounds, from C-Suite to administrative support staff
- Strong ability to manage and set client expectations

Leadership

- Provide strong leadership and counsel to clients to help them identify issues and opportunities
- Lead integration across the entire integrated grid; drive cohesion and connection
- Together with EM’s executive team, hold the highest standards for the EM product
- Contribute to the vision, direction, and culture of EM via participation in the leadership team

Business Partnering

- Be seen by the client as a trusted partner truly vested in their success
- Maintain a deep and thorough understanding of the client’s business and category
- Collaboration & Partnerships
- Build strong, trustful relationships with senior clients and work to establish wide client relationships across all EM team members
- Model and build robust, collaborative, and open relationships with EM team members

Strategic Thinking

- Lead in the accurate identification of the problem to be solved and appropriate options
- Ability to think on your feet

Creative Championing





- In partnership with creative and strategy leads, ensure the creative product is delivered against EM’s creative vision and standards
- Responsible for educating and fostering a desire for creative excellence from the client
- Responsible for building a desire to produce excellent creative product within the account team

Skillful Communication

- Possess persuasive and commanding presentation skills
- Adapt communications to different team member levels to ensure understanding
- Ensure all team members (including leadership) are up to date on business as required

Account Management

- Ultimately responsible for:
- Revenue, financial targets, and organic growth
- Account staffing, fit, and workload management
- Attention to detail and high QC standards
- Leadership of the day-to-day execution

Mentoring/Development

- Responsible for the growth and development of all members of their account team
- Expected to establish strong, trustful relationships with team members to foster team collaboration and positive attitude

Attitude + Culture Contribution

- Demonstrate a positive and helpful attitude
- Maintain a collaborative attitude with other Group Account Directors

The anticipated annual base salary range for this position is $130,000+. Individual compensation within this range is determined based on job related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of Ethnicity Matters total rewards program.

📌 Group Account Director (North York)
🏢 Ethnicity Matters
📍 North York