We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.

The Guest & Suite Services Associates contain multitudes. They are an important role as they move between providing guest services to lodge and suite services such as laundry, in-suite housekeeping, and basic maintenance. In all tasks, Associates need to act with honesty, integrity, and maintain professionalism. Our Guest & Suite Services Associates ensure our guests stay is amazing from the time they arrive to the time they depart.

This job might be for you if:

You like helping people and ensuring that a stay in one of our managed suites is exceptional. You are friendly, patient, and calm under pressure. You love being active at work, taking on challenges and finding solutions. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can’t wait for you to join our team!

Responsibilities for this role include:

- Greeting all guests & visitors in a friendly and professional manner

· Ensuring the highest level of guest service and cleanliness, following company processes and standards
- Processing check in and check out according to company procedures

· Managing guest requests in a timely and friendly manner – via in-person, phone call or emailed requests, involving or informing direct reports when needed
- Creating reservations and handling special requests
- Verifying billing, processing payments, and presenting charges statements
- Being knowledgeable of each suites facilities and services
- Provide correct and compelling tourist and destination information to guests and owners
- Handling all transactions including cash,



debit, and credit tenders, with confidentiality in mind
- Always maintaining a clean and organized workspace, ensuring front desk is stocked with needed supplies

· Thoroughly cleaning assigned guest suites, bathrooms and public areas; re-stocking items as necessary, vacuuming, disinfecting, changing bed linens and towels etc. · Reporting all damaged equipment, safety issues, low stock, and injuries, as well as handle and report lost and found items immediately

· Disposing of waste and recyclables and replacing bags, being aware of each suites policies

· Completing regular deep cleaning tasks as assigned

- Following all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
- Other relevant and related duties as assigned

The “must haves”:

- A passion for the tourism industry
- Previous customer service experience, preferably in hospitality
- Strong verbal and written English communication skills, with the ability to follow written and verbal instructions
- Committed to delivering the highest level of guest service and satisfaction
- Ability to work under pressure in a fast-paced environment
- Ability to work in a team environment, and on your own
- Great organizational, multi-tasking and problem-solving skills
- Ability to work a variety of shifts including days, nights, weekends, and holidays
- Physical ability to repeatedly push,



pull and lift up to 50lbs as well as stand, bend, twist and stretch for long periods of time
- Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

The “nice to haves”:

- Previous Guest Services and/or Housekeeping experience in a full-service hotel or similar setting
- Previous experience with hotel reservation systems
- Valid certification in First Aid and WHMIS

What you can expect from us:

- A positive, open working setting with a stable, loyal team live the values of inclusivity while having fun at work
- A robust benefits package, for qualifying employees, that includes dental and medical coverage
- Annual, corporate wide, salary and wage reviews
- Enrollment in the employee discounted rates program

Work Hours Our properties are open 24 hours a day, 365 days a year across multiple zones. Flexibility within the work week is required to support them and meet the performance objectives of this role. Please note that you may be required to work extended hours as per operational and seasonal requirements.

Additionally, this role will be required to be on-call, during certain periods, including evenings and weekends. Depending on the situation, on-call shifts may be at home or may be on-site. For received callouts and work completed while on-call, at home, time will be compensated by 15-minute increments.

If the call-out requires work to be completed outside of the home, provincial minimum daily pay rules will apply.

#KHL

Pay: $24.00 per hour

Expected hours: 20.0 – 40.0 per week

Language

- English (preferred)

Work Location: In person

📌 Guest & Suite Services Associate (Golden)
🏢 Bellstar Hotels u0026 Resorts
📍 Golden