Lead field operations for dcbel Inc., driving efficiency and customer satisfaction in sustainable energy. This role focuses on managing service delivery and optimizing installer performance across a distributed workforce. As Head of Field Operations & Performance, you will build and lead all field-based service activities, ensuring seamless execution from lead to installation.

Oversee the qualification, onboarding, and training processes while standardizing lead assignments and improving cycle times. You will be instrumental in defining operational targets and fostering collaboration with cross-functional teams. Key Responsibilities:

- Own the entire customer/installer journey and define criteria
- Manage L1 and L2 field operations and installer readiness




- Standardize lead referral rules with multiple departments
- Develop a territory capacity model for installs per month
- Implement audit processes and capture field learnings

Requirements:

- 7-10+ years of experience in field operations workflows
- Bachelor's degree in Business, Operations, or Engineering
- Proven record of scaling process-driven operations
- Robust cross-functional collaborative skills
- Willingness to travel 20%+ for field operations

This pivotal role focuses on optimizing field operations to enhance dcbel's customer and installer experiences.

📌 Head of Field Operations at dcbel Inc. (Montreal)
🏢 dcbel
📍 Montreal