Position Overview

Fabbrica Thornbury is seeking a polished, personable, and detail-oriented Host to serve as the first and last point of contact for our guests. Reporting to the Front of House Manager, the Host is responsible for creating a warm, professional, and seamless arrival and departure experience that reflects the standards of our restaurant. This is a part-time evening position ideally suited to a candidate who thrives in a fast-paced, guest-focused environment and takes pride in first impressions.

Key Responsibilities

Guest Arrival &

- Seating

- Greet all guests warmly and promptly upon arrival, providing a welcoming first impression consistent with the restaurant's brand and service standards.

- Manage the reservation book and waitlist accurately using the restaurant's reservation/POS platform, balancing table turns with guest wait-time expectations.

- Seat guests efficiently and strategically, considering server section rotation, party size, and special seating requests, including accessibility needs.

- Present menus and communicate any relevant service information (specials, timing, allergen notices) at the point of seating.

Communication &

- Coordination

- Answer incoming telephone calls promptly and professionally; take accurate reservations and respond to general guest inquiries.

- Liaise continuously with servers, management, and kitchen staff to ensure smooth table flow and timely communication of guest needs.

- Manage guest concerns or complaints at the door with tact and professionalism, escalating to a manager where required.

- Assist with take-out or to-go order coordination as needed.

Front of House Standards

- Maintain the cleanliness,



organization, and presentation of the host stand, entrance, waiting area, and menus at all times.

- Monitor dining room capacity and pacing throughout service to support consistent guest flow.

- Uphold professional grooming and uniform standards in line with company policy.

- Support opening and closing side-work duties relevant to the host position as assigned by management.

Health, Safety &

- Compliance

- Follow all workplace health and safety procedures in accordance with the Occupational Health and Safety Act (OHSA).

- Report any safety hazards, incidents, or accessibility barriers to management immediately.

- Adhere to all company policies regarding guest privacy, data handling of reservation information, and workplace conduct.

Qualifications &

- Requirements

- Prior experience in a host, guest services, or front-of-house hospitality role is an asset, though motivated candidates new to the industry are welcome to apply.

- Excellent verbal communication skills and a friendly, professional demeanour.

- Strong organizational skills with the ability to multitask and remain composed during high-volume service periods.

- Comfort using, or willingness to learn, restaurant reservation and point-of-sale (POS) systems.

- Availability to work evenings, weekends, and holidays as required by the restaurant's operating schedule.

- Must be legally entitled to work in Canada.

What We Offer

- A dynamic, team-oriented work workplace within a respected culinary establishment.

- On-the-job training and mentorship from experienced Front of House leadership.

- Opportunities for advancement within Front of House operations.

📌 Host (Thornbury)
🏢 Fabbrica at Thornbury
📍 Thornbury