Job Title: Front Office Manager

Location: Windsor, Nove Scotia

Job Type: Full-Time

Job Summary: Reporting to the General Manager, we are seeking a dedicated and organized Front Desk Manager to join our dynamic hotel team. The ideal candidate will provide exceptional guest service, oversee front desk operations, and lead a team of front desk associates to ensure a seamless guest experience. This position requires strong leadership skills, attention to detail, and the ability to handle various administrative tasks effectively.

Key Responsibilities:

- Oversight of entire Front Office operations, including but not limited to; all hotel bookings daily financial reconciliation, responding to guest reviews and concerns (live and online), scheduling, inventory and ordering
- Supervise front desk staff, including scheduling, training, and performance management.
- Ensure consistent and high-quality guest service, addressing guest inquiries and concerns promptly and effectively.
- Manage check-in and check-out processes, ensuring accuracy and efficiency.
- Oversight of all large group room bookings.
- Handle reservations and room assignments, utilizing the hotel’s property management system.
- Proactively responds to all positive reviews on booking.com, Expedia, Trip Advisor etc.
- Monitor front desk operations and staff to maintain high standards of cleanliness, organization, professionalism and ensure compliance with brand and company standards.
- Assist in the development and implementation of front desk policies and procedures.




- Collaborate with other hotel departments to ensure a seamless guest experience.
- Post payment to group accounts.
- Regular cash deposit and reconciliation to ensure accurate deposits.
- Oversight of group event/meeting bookings.
- Resolve guest complaints and issues, focusing on guest satisfaction, retention and fiscal responsibility.
- Conduct regular training sessions for staff on guest service and operational procedures.
- Prepare and maintain reports related to front desk operations, including occupancy rates, revenue, and staff performance.
- Other duties as assigned.

Qualifications:

- High school diploma or equivalent; degree in hospitality management or related field preferred.
- Previous experience in hotel front desk operations, with at least 1-2 years in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in using property management systems and basic computer software.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
- Previous experience with Opera.
- Previous franchise experience, preferably Wyndham.

Job Type: Full-time Pay: $19.00-$21.00 per hour

Perks

- Company events
- Extended health care
- On-site parking

Ability to commute/relocate:
- Windsor, NS: reliably commute or plan to relocate before starting work (required)

Experience:
- Front desk supervisor: 1 year (preferred)

Work Location: In person

📌 Hotel Front Office Manager (Windsor)
🏢 Super 8 Motels
📍 Windsor