Job Title: Operations Manager | Residential Property Management Location: 141 Bathurst Street, Toronto, ON Job Type: Full-time, onsite Reports To: General Manager of Operations About PMT: Property Management Toronto has been managing rental properties for over 15 years. Today we manage 1,500+ rental doors across the GTA and Southwestern Ontario with a flat-rate model and a 0.7% vacancy rate. AI receptionists answer our phones, automated workflows handle intake and routine follow-up, and our team focuses on the work that actually needs a person.

About the Role: Serving as the vital bridge between senior leadership and front-line employees, the Operations Manager leads our day-to-day residential property management operations and core human resources functions. Because automation absorbs repetitive admin, this role focuses on high-impact operational leadership, team oversight, process optimization, and regulatory governance. You are responsible for translating high-level strategy into daily execution, ensuring strict adherence to residential property management standards, streamlining tech workflows, and keeping the digital record matched to reality on the ground.

Manage, coach, and support a cross-functional team of approximately 10 team members. Handle scheduling, performance reviews, conflict resolution, and accurate, timely payroll processing. Work daily in software platforms like LeadSimple, Rentvine, JotForm, Slack,



and Google Workspace.

Utilize PMT's advanced automation systems to optimize service delivery, explicit escalated exceptions, and help decide what processes to automate next.

Regulatory

Compliance & LTB Governance Maintain strict compliance with the Ontario Residential Tenancies Act (RTA) and Toronto municipal property standards.

Oversee

Landlord and Tenant Board (LTB) procedures, including legal notice delivery (N-forms, L-applications). Ensure internal SOP compliance across all property management and HR files. Vendor & Escalation Management Manage external contractors (HVAC, plumbing, cleaning, etc.) and ensure service contract fulfillment.

Serve on the after-hours emergency management rotation to handle critical property escalations. Regulatory & SOP Compliance 3–5+ years of progressive experience in residential property management or real estate ~Deep working knowledge of the Ontario RTA, LTB processes, and Toronto municipal property standards ~ Tech-savvy and quick with software: comfortable working alongside AI tools, automated workflows, property management software (Rentvine, LeadSimple), JotForm, Slack, and Google Workspace ~ In-office five days a week; Reports To: General Manager of Operations Compensation: Competitive salary based on experience Location: In-Office (200-141 Bathurst Street, Toronto)

📌 Housing Business Operations Lead (Regional Municipality of Niagara)
🏢 Property Management Toronto
📍 Regional Municipality of Niagara