Drive impactful customer success as the Implementation Director at Fatigue Science, based in Vancouver, Canada. Lead the enhancement of our innovative SaaS solutions in fatigue management across heavy industries. In this pivotal leadership role, you will report directly to the CEO and focus on building relationships with global clients to ensure successful software implementations and renewals.

Your expertise in driving tech adoption in industrial operations will be crucial, as you lead a dedicated team in overseeing implementation and customer success activities. Key Responsibilities:

- Evolve and improve implementation methodologies and training tools
- Assist with services pricing and define statements of work
- Understand and build customer strategies for Readi integration




- Oversee planning of implementation activities and deliverables
- Proactively engage with customers for maximum value realization

Requirements:

- Bachelor’s Degree in Information Systems or related field
- PMP certification or equivalent experience is a plus
- Experience delivering enterprise SaaS solutions
- Strong interpersonal skills and C-level interfacing experience
- Ability to work effectively in a virtual team workplace

Leverage your leadership and technical skills to enhance safety and productivity across industries with Fatigue Science.

📌 Implementation Director at Fatigue Science (Vancouver)
🏢 Fatigue Science
📍 Vancouver