Role Mission

Eco Lighting & Electrical is an independent supplier and distributor of premium LED lighting and electrical products, control systems, and distribution systems, serving commercial, industrial, residential, and horticultural applications.

We're growing, and looking to add an Inside Sales & Customer Service Representative to our team — the most sales- and service-focused role we've built to date. This role will focus primarily on our wholesale supply business and reports to the Sales Manager. This person will be the frontline ambassador for our company, and the first point of contact for our clients, supporting the sales process from initial inquiry through order fulfillment, with administrative responsibilities that keep our client and inventory records accurate.

Compensation for this role includes a base salary plus performance-based commission — the more you grow your book of business, the more you earn.

What We Need From You

Sales & Client Relationship Management

- Act as the first point of contact for clients, ensuring timely service and consultative solutions
- Update and maintain customer records in our CRM (HubSpot) and other business systems
- Assist in preparing quotations and proposals; pull and ship customer orders; manage client order workflow
- Serve as primary point of contact for walk-in and counter sales
- Build and maintain strong technical and product knowledge to best serve customers
- Conduct needs assessments to recommend solutions that align with client requirements, conducting needs assessments to recommend solutions that fit each client's requirements




- Handle general office errands and occasional delivery of client orders — Class 5 driver's license and access to a reliable vehicle required
- Attend industry trade shows and provide on-site support as needed

Administrative Support

- Assist with documentation and report generation, including meeting minutes, data entry, and KPI reporting
- Update and maintain accurate records within our accounting system (QuickBooks), including client records, statements, and accounts receivable
- Support Purchasing & Operations by conducting cycle counts, identifying inventory requirements, and flagging needs to the Purchasing Manager
- Learn and work within our core business systems: Cin7, HubSpot, Jobber, and QuickBooks

Qualifications & Who We're Looking For
- Minimum 2 years of experience in a sales-focused role is required (e.g., retail sales, automotive service advisor, electronics or apparel sales) — this is a consultative sales position, not a high-volume checkout/cashier role, so experience limited to scanning or transaction processing (e.g., grocery or big-box checkout) will not meet this requirement
- Experience with an electrical wholesale distributor or similar industry is an asset
- Coachable and eager to learn — no prior industry (lighting/electrical) experience required, but a genuine willingness to be trained on our process and product line
- Strong organizational and multitasking abilities,



with the capacity to handle high-volume workloads and maintain attention to detail
- Excellent interpersonal skills and the ability to build and maintain client relationships
- A self-starter with the discipline to meet deadlines with minimal oversight — this role rewards self-driven performance, with a commission component tied directly to individual results
- Comfortable learning recent software systems; prior experience with CRM, marketing, or accounting software is an asset but not required
- Basic understanding of inventory, warehousing, or stocking procedures is an asset
- Class 5 license and access to a reliable vehicle required
- Proficiency with Microsoft Office Suite

Pay: $48,500.00-$58,500.00 per year

Benefits

- Dental care
- Extended health care
- On-site parking
- Profit sharing
- Store discount
- Vision care

Application question(s):
- Describe your most recent sales-focused role: include your job title, employer, how long you held the role, and roughly what percentage of your time was spent on direct sales/customer interaction versus other duties
- Describe whether your sales experience has been primarily consultative/relationship-based (getting to know a customer's needs and recommending solutions) or primarily high-volume transaction/checkout (e.g., grocery or big-box cashier work), and briefly explain why."
- Do you have access to a reliable vehicle?
- Are you legally entitled to work in Canada?
- Are you comfortable working in a compensation structure that includes base salary plus performance-based commission?

Licence/Certification:
- Do you have a valid Class 5 driver's license? (preferred)

Work Location: In person

📌 Inside Sales & Customer Service Representative (2+ Years of Sales Experiene) (Calgary)
🏢 Eco Lighting Solutions
📍 Calgary