Inside Sales Representative – Steel Service Centre

About Gatsteel

Gatsteel, a division of Venture Steel Inc., is a leading flat-rolled steel service centre providing steel solutions to manufacturers across Canada. Our commitment to exceptional customer service, operational excellence, and continuous improvement has made us a trusted partner throughout the industry.

The Opportunity

We are looking for an Inside Sales Representative to join our Gatsteel sales team. Working alongside experienced sales professionals, you will manage customer accounts, prepare and follow up on quotations, coordinate inventory, oversee orders from quote through delivery, and work across departments to provide an exceptional customer experience.

This role is ideal for someone with experience in steel, metals, industrial distribution, manufacturing, or B2B inside sales who enjoys building customer relationships, solving problems, and working in a fast-paced environment.

This position also provides a strong foundation for career growth within our sales organization. As you develop your knowledge of our products, customers, and the steel industry, there may be opportunities to progress into an Outside Sales role with increased account and territory responsibility.

What You'll Do

- Build and maintain strong relationships with assigned customers by providing responsive, qualified, and solutions-focused service
- Prepare quotations, follow up on opportunities, and actively work to secure customer orders
- Manage the complete customer order lifecycle, including quotations, order entry, production coordination, shipping documentation, and delivery follow-up
- Monitor customer inventory requirements through regular MRP reviews while supporting inventory turns, FIFO practices,



and the reduction of aged and obsolete inventory
- Proactively communicate with customers regarding pricing, order status, delivery schedules, inventory requirements, and other business needs
- Identify opportunities to grow business within existing accounts and re-engage inactive customers
- Support new business development through outbound calls, customer follow-up, and prospecting activities
- Coordinate closely with Purchasing, Production, Shipping, Quality, and other internal teams to ensure customer commitments are achieved
- Maintain accurate customer, inventory, quotation, and order information within the company's ERP system
- Identify opportunities to improve operational efficiency, inventory performance, and overall customer satisfaction
- Support departmental sales, volume, and margin objectives while contributing to a collaborative, customer-focused team environment

What You'll Bring

- Previous experience in inside sales, account management, customer service, industrial distribution, manufacturing, or a related B2B environment
- Experience within steel, metals, steel service centres, industrial distribution, fabrication, or manufacturing is strongly preferred
- Previous steel service centre or metal distribution experience would be considered a strong asset
- College diploma, university degree, or an equivalent combination of education and relevant experience




- Strong communication, relationship-building, and customer service skills
- Commercial mindset with an interest in sales, pricing, customer development, and business growth
- Strong organizational, analytical, and problem-solving abilities
- Ability to manage multiple customer requirements and priorities while maintaining accuracy and attention to detail
- Proficiency with Microsoft Office; experience with ERP or MRP systems is considered an asset
- Self-motivated, collaborative, and interested in developing a long-term career within the steel industry

Work Environment

This is an office-based position that works closely with Sales, Purchasing, Production, Shipping, Quality, and other operational teams in a fast-paced steel service centre environment.

Growth & Development

Gatsteel is committed to developing sales talent from within. This role provides an opportunity to build a strong understanding of our products, customers, operations, and markets. Successful Inside Sales Representatives may have the opportunity to progress into positions with greater account responsibility, including future Outside Sales opportunities.

Gatsteel values diversity, inclusion, and respect in the workplace. We are committed to creating an environment where every employee feels valued and has the opportunity to succeed.

Gatsteel is an equal opportunity employer and is committed to providing accommodation throughout the recruitment process. If you require accommodation during any stage of the hiring process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

📌 Inside Sales Representative – Steel Service Centre (Etobicoke)
🏢 Gatsteel Service Centre, a division of Venture Steel
📍 Etobicoke