About the Position

We are looking for a motivated IT Support Technician to join our team and provide day-to-day technical support to employees and assist with our company's computer systems, software, and technology infrastructure.

This position is well suited for someone with a practical IT background who enjoys troubleshooting technical issues, helping users, and working with computers and business technology.

Responsibilities

- Provide first-level technical support to employees and users
- Troubleshoot computer hardware, software, and connectivity issues
- Install, configure, and maintain computers, applications, and peripherals
- Assist with Microsoft 365, email, printers, and other business applications
- Set up and maintain user accounts and access permissions
- Diagnose and resolve basic network and connectivity problems
- Monitor and maintain IT equipment and systems
- Document technical issues, solutions, and support requests
- Assist with software updates, system maintenance, and backups
- Provide technical guidance and training to employees when required
- Escalate more complex technical issues when necessary
- Support the company with general IT and technology-related tasks

Requirements

- Completion of a college program in computer science,



information technology, computer systems, or a related field; or equivalent technical training and experience
- Previous experience in IT support, technical support, help desk, computer technician, or a similar role is an asset
- Basic knowledge of Windows operating systems and common business software
- Basic understanding of computer hardware, networking, and troubleshooting
- Strong problem-solving and analytical skills
- Positive communication and customer-service skills
- Ability to work independently and prioritize multiple technical requests
- Comfortable learning new software and technologies

What We Offer

- Full-time, permanent employment
- Competitive hourly compensation of $28–$33/hour
- Opportunities to develop technical and IT support skills
- A professional and supportive working environment
- Training and onboarding provided
- Potential for career growth within the company

How to Apply Submit your application directly through the website at FixOne.ca

Forward your CV via email to [email protected]

Pay: $28.00-$33.00 per hour

Expected hours: 40.0 per week

Benefits

- Flexible schedule

Work Location: Hybrid remote in Ottawa, ON

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