The Role

LabelX manufactures durable labels and decals for OEMs across North America, with a large share of our business shipping into the U.S.

This is not an entry-level seat. You will be the day-to-day contact on programs worth over a million dollars a year, with hundreds of active part numbers between them. Our sales team owns the relationship; you own the execution — orders, artwork, new parts, and every commitment we make on timing.

What you'll own

- Day-to-day contact for order processing, artwork, and new parts on major OEM programs, alongside the salesperson who owns the account
- Daily phone and email contact with U.S. and Canadian customers
- Overcommunicate — customers hear the status from us before they think to ask, and are never surprised by a date
- Verify production capacity before committing a dock date, every time
- Process orders with zero-defect accuracy across large part-number lists; prepare quotes, invoices, and PPAP documentation
- Coordinate shipping and customs paperwork, and keep CRM records current
- Manage the artwork — not create it: track proofs, revisions, and approvals with our design team, and know what is waiting on whom
- Spot the revenue we are leaving on the table — rush production, expedited freight, larger runs, added items — and make the ask professionally
- When a customer’s line has stopped because they ran out of labels: stay calm, make the right call rapid, pull in production, shipping, or management, and drive it until they have what they need
- Jump in on pick, pack, and ship when a rush order has to go out

What we're looking for

- Proven experience on large or complex accounts, ideally in manufacturing or industrial supply
- Exceptional attention to detail — one wrong digit becomes a customer’s scrapped batch




- Excellent written and spoken English, with clear, confident articulation on the phone; much of this role is spoken, not typed
- Calm and decisive under pressure
- Commercially aware, and comfortable raising an upsell or a legitimate charge
- Highly organized, self-directed, and willing to put in the hard yards when a customer deadline depends on it
- Proficient with email, Excel, and ERP/CRM systems; Salesforce an asset
- Comfortable in a manufacturing environment and on the plant floor

Why LabelX We compete on service and technology, not price. Digital print and laser cutting let us handle the short runs and fast turnarounds the big shops will not touch — which makes our customer team the front line of the business. Direct impact, direct access to ownership.

Pay: $25.00-$35.00 per hour

Expected hours: No less than 40.0 per week

Benefits

- Dental care
- Extended health care
- Paid time off
- Vision care

Application question(s):
- 1. What is the largest account you have personally been the main point of contact for — approximate annual spend — and what happened the last time something went wrong on it?

- 1. Describe something you did for a customer that they did not ask for and could not have expected. Why did you do it?

- 1. Tell us about a time you turned a customer’s problem into additional revenue. What did you actually say to them?

- 1. Detail matters here: title your application "Key Account – [your last name] – [years managing named accounts]".

- Optional, and it will get our attention: much of this role is spoken. Email a 60-second voice memo to [email protected] — "A customer’s rush order is going to miss the dock date we already promised. Make the call." Leave it exactly as you would say it to the customer.

Work Location: In person

📌 Key Account & Customer Experience Specialist (Winnipeg)
🏢 LabelX
📍 Winnipeg