Become a key player in legal innovation as a Senior AI Builder & Analyst at Clio. This role focuses on building AI-driven tools that enhance customer support efficiency in a hybrid work setting. Based in Burnaby, Calgary, or Toronto, you will work with the Customer Support team to design, refine, and implement AI-assisted workflows.

Your role involves direct collaboration with multiple departments, ensuring that the built tools are optimized to replace manual processes. Your capacity for hands-on technical work will help shape the operations and ultimately improve the legal experience. Key Responsibilities:

- Design AI workflows that improve support services
- Maintain quality assurance tooling for conversation analysis
- Develop dashboards to track support quality trends
- Identify areas for AI implementation across teams
- Automate reporting on support performance metrics

Requirements:

- At least 4 years of experience in SaaS support
- Proven experience in AI workflow building
- Solid reporting and data analysis capabilities
- Knowledge of essential support metrics
- Ability to convey complex data clearly to stakeholders

Utilize your AI-building expertise at Clio to redefine the future of legal support.

📌 Lead AI Builder and Analyst at Clio (Vancouver)
🏢 Clio
📍 Vancouver