Overview:

We are seeking a compassionate and organized Lead Veterinary Receptionist to join our team. The successful candidate will oversee the smooth and efficient operations of the Client Service team and reception, and ensure an awesome client experience. The Lead CCR must have both administrative and leadership skills, and be able to lead the hospital’s reception team effectively while performing day to day CCR duties.

Our clients have high expectations, and the Lead CCR must embody above and beyond client service, empathetic communication and they must continue to set and uphold the standard for the rest of the team.

Some responsibilities are:

· Oversee smooth and efficient operations of the client service team and reception

· Assist with recruitment and training of CCR staff

· Provide feedback to client service team as group or individuals to ensure each member is well trained and any performance concerns are being effectively addressed

· Inform and collaborate with the Practice Manager on addressing human resource issues that arise on the CCR team

· Work with the Practice Manager to create and execute the vision for the clinic’s client service team, and the other client experience initiatives

· Collaborate with the Practice Manager to grow the clinics in both revenue and new clientele by ensuring the appointment calendar is optimized and effectively managed

· Collaborate with other leaders of the clinic (Lead DVM, Floor Manager, Lead RVT, etc) to ensure entire team is unified with clinic’s vision

· Addressing client concerns promptly and effectively, and escalating to Practice Manager when needed

· Client care:



understand how to listen and communicate effectively with clients; help clients overcome obstacles; anticipate client needs; stay familiar with client/patient history; provide counseling and explanation of estimates, medications/products, and procedures; and effectively triage client requests.

· Thorough understanding of clinic protocols

· Performing CCR duties such as checking patients in/out, answering phone calls, responding to appointment requests (AllyDVM) and emails, returning messages, reviewing billing to ensure accuracy, etc.

· Perform weekly reviews of deposits and delivery to bank

· Organize reception schedules based on clinic demand

· Other duties as assigned

As our ideal candidate, you will have:

· An abiding love of animals and a deep understanding of the human/animal bond

· Previous experience with client service and administration, preferably in the veterinary, retail or healthcare industry

· Good teamwork, collaboration and leadership skills with the ability to set priorities, delegate, motivate and develop the CCR team to become top performers

· You must be a client service professional, and people manager.

· A positive attitude/outlook even through difficult or stressful times

About Us





Don Head Village Animal Clinic is part of the VetStrategy group of clinics. A career with VetStrategy is anything but ordinary! Our work is something we’re truly excited about. Every day, we make an impact on the lives of others with veterinary care backed by a team of professionals who love what they do.

From Vancouver Island to Newfoundland, we have opportunities across Canada to fuel your passion. The possibilities are endless for you to do the most meaningful work of your career. Let us help you find your perfect role.

There are jobs and then there’s us. This is your moment to do the kind of work you find meaningful. Grab the opportunity to challenge yourself, push boundaries and learn new skills. Surround yourself with peers who will inspire you, and be inspired by you, to shape the future of veterinary care.

You’ll be part of a team that supports professional development and you’ll be provided with opportunities to grow throughout your career.

Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full time

Pay: $22.00-$24.00 per hour

Benefits

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Education:
- Secondary School (required)

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Lead Client Care Receptionist (Richmond Hill)
🏢 Don Head Village Animal Clinic
📍 Richmond Hill