Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.One TeamFrom day one, you’ll be part of a team that collaborates, celebrates, and cares.

We move quick, support one another, and have fun along the way. RESPONSIBILITIES:Serve as the primary Product Partner for reporting and product requests from ABC's strategic clients, serving as their primary product point of contact.Partner with engineering leads across the reporting and BI backlogs (Insights Analyze, Customize, FDM, Internal Analytics, CMDM, Glofox Analytics, and equivalents) to prioritize strategic-account work alongside platform roadmap commitments.Frame trade-off calls when an urgent client request competes with planned roadmap work, and communicate those trade-offs clearly to both sides.Identify recurring or similar requests across accounts and push to productize them, instead of re-building the same one-off solution repeatedly.Partner with CSMs, Account/Sales teams, and client stakeholders directly — including executive-level client contacts — to manage expectations and turnaround.Track and report on request volume, cycle time, and delivery status for the top 20 accounts, and use that data to make the case for what should (and shouldn't) get built.Ensure every strategic-account request becomes a tracked,



visible piece of work — closing the gap where requests today go untracked.Develop quarterly plans for strategic-account demand and bring customer patterns into broader Insights roadmap planning.QUALIFICATIONS:6+ years of Product Management experience, including meaningful time managing enterprise or strategic-account relationships.Demonstrated ability to manage a high volume of concurrent, competing customer requests without losing track of any of them.Strong technical fluency with data, reporting and BI systems including the ability to interpret SQL logic, data models, ETL/BI workflows and reporting tradeoffs s.Excellent stakeholder management and executive-level communication, with the credibility to say “not yet” to a top client and make it land well.A customer-first instinct paired with the discipline to protect the broader product roadmap from unmanaged one-off demand.AND IT'S NICE TO HAVE:Experience in fitness, wellness, or health club SaaS, or another vertical SaaS business with a small number of very high-touch accounts.Hands-on experience with custom reporting or BI tooling (e.g., ReportCaster, Domo, Looker, Power BI) or data platforms such as Databricks, Snowflake, or Fabric.A track record of standing up an account-specific intake or escalation process from scratch.Consulting, professional services, or client-services background where managing bespoke deliverables was part of the job.Faster,



more predictable turnaround from request to delivery for strategic accounts.Roadmap inputs and prioritization decisions reflect clear trade-offs between platform priorities and strategic-account demand instead of whichever request came in loudest.The anticipated compensation range for this position is -$158,000 - $171,200 CAD- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable.

Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.WHAT’S IN IT FOR YOU:Purpose led company with a Values focused culture - Best Life, One Team, Growth MindsetTime Off - with our open PTO policy, we offer flexibility in how and when you take PTO!Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursementMedical/Dental/Vision coverageEAP - we get you help when you need it. At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:ABC is an equal opportunity employer committed to diversity, equity, and inclusion. For us, inclusion isn’t just the right thing to do—it’s a business imperative. About ABC FitnessABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.

Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. com

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📌 Lead Product Manager, Strategic Accounts (Toronto)
🏢 ABC Financial
📍 Toronto