Position: Manager, Product Portfolio and Operations

Location: London, Ontario (on-site)

Position Type: Full-time, 3-year Ivey Business School Foundation renewable contract.

Status: This posting is for an existing vacancy

Hiring Range: $74,800 - $93,551

Application Deadline: Monday, September 7, 2026, at 11:59PM.

We acknowledge that Ivey Business School is located on the traditional lands of the Anishinaabek, Haudenosaunee and the Lūnaapéewak, on lands connected with the Dish with One Spoon Covenant Wampum between the Anishinaabeg and Haudenosaunee and the London Township and Sombra Treaties of 1796. With this, we respect the longstanding relationships that Indigenous Nations have to this land, as they are the original caretakers. We acknowledge historical and ongoing injustices that Indigenous Peoples (First Nations, Métis and Inuit) endure in Canada, and we accept responsibility as a public institution to contribute toward revealing and correcting miseducation as well as renewing respectful relationships with Indigenous communities through our teaching, research and community service.

Ivey Business

School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education.

Ivey Publishing a pivotable department of the Ivey Business School, is dedicated to developing, delivering and curating exceptional content for transformative learning experiences. In close collaboration with educators, we strive to innovate business education globally, leveraging our deep commitment to knowledge-sharing and the advancement of learning methodologies.

Position Overview

The Manager, Product Portfolio and Operations is accountable for the performance, quality, operational excellence of Ivey Publishing's product portfolio across Ivey-owned and partner collections. Reporting to the Director, Publishing & Product, this role combines direct operational ownership with strategic leadership serving as the pivotal point of accountability for product intake, lifecycle management, metadata and content readiness, distribution partner delivery, and the evaluation of new products and formats.

This role leads one Product Assistant and operates with a high degree of cross-functional collaboration, working closely with Business Development, IT, Customer Service, and senior leadership to drive portfolio outcomes through rigorous standards, strong partner relationships, data-informed decision-making, and continuous process improvement. The Manager owns the translation program as direct accountability, managing budget, vendor relationships, and a market-informed prioritization strategy to grow Ivey Publishing's reach in priority languages and regions.

Responsibilities

Partner & Channel Management

- Establish and maintain strong, structured working relationships with key operational distributor and supplier contracts, setting meeting cadence, managing agendas, and tracking action items through to resolution.
- Partner with Business Development on co-brand and strategic partner relationships, including onboarding readiness, ongoing operational performance reviews, and enablement support to ensure partners can effectively publish and adopt Ivey Publishing products.
- Perform gap analysis to inform recommendations by systematically assessing current partner and channel operations against contractual requirements, internal standards, and best practices.




- Maintain an operational view of partner compliance with contract terms, proactively surface risks, gaps, and improvement opportunities to the Director and Business Development with supporting analysis and recommended actions.
- Serve as the internal voice of partner and channel needs, translating operational realities into process, standards, and roadmap recommendations that improve Ivey Publishing's ability to serve and grow its partner network.

Lifecycle Management & Distribution Operations

- Manage full product lifecycle actions - launches, corrections, revisions, withdrawals, and sunsetting - with clear partner and customer communication and minimal disruption to availability or sales.
- Ensure timely, accurate, and contract-compliant delivery of materials and updates to all distribution partners, including files, metadata, access provisioning, and update cadence.
- Own all operational partner delivery processes including monthly updates, ad hoc requests (single-case updates, metadata corrections, full content pulls), access coordination, issue resolution, and process documentation, maintaining a high standard of accuracy and responsiveness.

New Product Evaluation & Intake Governance

- Develop and lead a structured product review and approval process that gathers and synthesizes pedagogical, technical, and commercial inputs from relevant stakeholders including faculty, Business Development, Business Systems, and external partners as appropriate.
- Function as project lead for new product evaluations: define scope, coordinate cross-functional inputs, manage timelines, and produce a formal recommendation for Director approval.
- Evaluate new formats and technologies including simulations, digital tools, multimedia, and interactive content for learning quality with focus on the investment and operational implications of complex digital products.

Portfolio Strategy & Governance

- Maintain a comprehensive portfolio view across Ivey-owned and partner collections, tracking performance, gaps, risks, and opportunities with sufficient rigor to support timely, well-reasoned decisions.
- Develop and maintain product and collection roadmaps - including priorities, timelines, dependencies, and expected impact for regular review and approval with the Director.
- Prepare decision briefs for the Director on trade-offs, partner issues, investment considerations, and strategic recommendations, ensuring options and risks are clearly articulated.
- Lead, coach, and develop the Product Assistant: set clear priorities, provide regular feedback and develop SOPs and checklists that enable consistent, scalable throughput.

Translation Program Management

- Acountable for the translation program, including budget management, vendor relationships, delivery planning, and quality oversight, ensuring the program operates efficiently and meets contractual and commercial obligations.
- Develop and maintain a market-informed prioritization strategy in close consultation with Business Development: assess sales demand signals, strategic regions, partner pull,



and existing translated inventory to build a forward-looking translation plan that targets growth opportunities not just volume.
- Manage the translation pipeline to achieve a minimum of two hundred translations per year, with an active eye toward expanding reach in priority languages and markets and identifying emerging opportunities to gain experience translation as a revenue-enabling capability.

Qualifications

- University degree or equivalent experience.
- 4 - 5+ years in product/portfolio operations, publishing operations, partner/distribution management, or digital content roles.
- Demonstrated experience improving workflows and translating business needs into system/data requirements.
- Experience with CRM and analytics/reporting tools (Salesforce, Power BI/Tableau, Excel, Crystal) is an asset.

Skills & Abilities

- Strong operational ownership: able to run intake/distribution processes with high accuracy under deadlines.
- Strong partner management sets cadence, documents decisions, resolves issues, and drives accountability.
- Product judgment and curiosity evaluate new formats/technologies for learning value, feasibility, and market fit.
- Ability to manage a high volume of demands, with autonomy and superior decision-making skills.

What We Offer

- Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required. Enhanced mental health advantages coverage and resources.
- Life and AD&D; insurance for you and your family. Pregnancy and Parental top-up leave program. Out-of-country travel insurance. Employee and Family Assistance Program.
- A generous group retirement savings plan with 7.5% employer contributions.
- Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
- Paid time off during the School’s December holiday closure.

Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members.

Ivey Business

School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation: Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at [email protected] to notify us of any needs related to completing the job application, and/or throughout the recruitment process.

Artificial Intelligence: AI-supported tools may be used in parts of the selection process to help evaluate applications; however, our HR system itself does not include any AI functionality. All hiring decisions are made by people.

Application: If you're excited about joining Canada's leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline.

Ivey Business School Foundation employees receive benefits exclusive to The Foundation, separate from Western University.

📌 Manager, Product Portfolio & Operations (London)
🏢 Ivey Publishing
📍 London