The Manager, Sales Training & Culture, plays a critical role in shaping the capability, engagement, and performance of Scotiabank’s indirect mortgage channel. This role leads the design and execution of learning and engagement strategies that enable business growth, strengthen employee experience, and drive sales excellence nationally while ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Design and maintain a training curriculum for the Home Financing Solutions sales team, Scotia Mortgage Authority Broker Relationship Managers, and broader Real Estate Secured Lending team. Develop and execute a comprehensive sales learning strategy aligned to business objectives, growth targets, and sales priorities. Create blended learning solutions including instructor-led training, virtual learning, coaching resources, microlearning, and self-directed content.

Lead the facilitation and delivery of high-impact training programs that build sales capability, reinforce desired behaviours, and support business performance objectives. Continuously enhance curriculum to reflect changing market conditions, competitive trends, client expectations, and business priorities. Lead change management initiatives supporting current products, processes, policies, and business transformations.

Support the sales force in planning opportunities for conferences, employee recognition events, client events,



and training sessions (with execution support from Marketing and Events Management). Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high-performance environment and contributes to an inclusive work environment. Supports 500+ mortgage sales professionals nationally. Design and maintain national training, onboarding, and compliance curriculum.

Create learning solutions through instructor-led, virtual, and self-directed formats. Lead learning strategies supporting product launches, policy changes, transformations. Measures program effectiveness through sales performance, engagement, and learning outcomes.

Strong presentation, facilitation, and relationship management skills. Knowledge of the mortgage industry and Scotiabank’s real estate secured lending strategy 5+ years' experience in sales training, learning,



or performance enablement. ~ Bilingual (French and English), verbal and written, considered a significant asset. ~ Experience supporting sales teams within banking, lending, or financial services preferred. An organization committed to making a difference in our communities – for you and our customers.

A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

📌 Manager, Sales Training & Culture (Toronto)
🏢 Scotiabank
📍 Toronto