Join Manulife as the Director of Retirement Operations to enhance service delivery and customer experience across Canada. This leadership role embodies a unique chance for hybrid work. As part of the leadership team, you will oversee Sponsor Services comprising plan administration and operational execution.

Focus on driving transformation, adopting automation, and developing strategies to boost client satisfaction and retention. Your influence will help shape Manulife's ambitious vision for the future of retirement services. Key Responsibilities:

- Oversee high-performing teams in plan administration and servicing
- Ensure service excellence and employee engagement through effective leadership
- Partner with key departments for growth and customer success




- Manage complex operational and regulatory challenges
- Monitor operational metrics to meet business objectives

Requirements:

- 10+ years of leadership in financial or retirement services
- 5+ years managing multiple teams and leaders
- Bilingual in English and French is an asset
- University degree in related fields or equivalent experience
- Strong knowledge of retirement products and compliance

Position yourself at the forefront of innovative retirement solutions and enhance operational excellence with Manulife.

📌 Manulife Director of Retirement Operations (Montreal)
🏢 Manulife Financial
📍 Montreal