Medical Office Manager – Physiotherapy Clinic

REP Physio – Summerside | South Edmonton, AB

Full-Time | $23.00–$26.00 per hour, based on experience and qualifications

Are you an experienced medical office professional who is ready to lead?

REP Physio is looking for an experienced, highly organized and motivated Medical Office Manager to join our Summerside clinic.

We are a busy, established and growing multidisciplinary physiotherapy practice with three locations in South Edmonton. We are looking for someone who can hit the ground running, take ownership and provide confident day-to-day leadership while remaining actively involved in the daily operations of the clinic.

This is a hands-on leadership position. Our Medical Office Manager will lead and support the administrative team while also working alongside them and participating in the day-to-day Medical Office Assistant (MOA) responsibilities required to keep a busy clinic running smoothly.

We are looking for someone who doesn't simply keep up with a busy clinic — we want someone who helps make it run better.

If you are proactive, dependable and the type of person who sees what needs to be done and makes it happen, we would love to meet you.

Why Join REP Physio?

We believe great people should enjoy where they work.

At REP, you'll be joining an established, locally owned healthcare practice with a collaborative team, modern facilities and a strong commitment to exceptional patient care.

What we offer:

- $22.00–$26.00 per hour, based on experience and qualifications
- Full-time, stable employment
- Modern, professional clinic environment
- Supportive and collaborative team culture
- An established organization with three South Edmonton locations
- Meaningful responsibility and autonomy
- The opportunity to make a genuine impact on clinic operations
- Opportunities for continued professional growth
- A workplace where initiative, leadership and strong performance are valued

Who We're Looking For Our ideal candidate is an experienced medical office professional and confident, hands-on leader who is organized, approachable, solutions-focused and comfortable taking ownership.

You are someone who:

- Has previous medical office management, administrative leadership or senior healthcare administration experience
- Has strong hands-on experience with day-to-day medical office and reception responsibilities
- Can step into an established clinic and quickly become an effective member of the team




- Leads by example and is willing to work alongside the administrative team
- Takes initiative rather than waiting to be told what needs to be done
- Is comfortable providing direction, support and accountability to staff
- Has exceptional organizational and time-management skills
- Can confidently manage multiple competing priorities
- Identifies problems and follows through with practical solutions
- Communicates professionally and effectively with patients, staff, practitioners and ownership
- Maintains composure, professionalism and good judgment in a busy environment
- Understands the importance of both an exceptional patient experience and an efficient, well-run clinic

Key Responsibilities This position combines Medical Office Manager responsibilities with hands-on MOA duties.

Leadership & Clinic Operations

- Provide day-to-day leadership, direction and support to the administrative team
- Oversee front-desk and medical office operations
- Coordinate administrative scheduling and staff coverage
- Support recruitment, onboarding and training of administrative staff
- Establish priorities and ensure administrative responsibilities are completed accurately and on time
- Maintain high standards for patient service and communication
- Support consistent clinic policies, procedures and administrative standards
- Identify inefficiencies and help improve administrative systems and workflows
- Address day-to-day operational issues proactively and follow through on solutions
- Communicate and collaborate effectively with practitioners, clinic leadership and ownership
- Help foster a positive, professional, collaborative and accountable workplace culture

Day-to-Day MOA Responsibilities The Medical Office Manager will also actively participate in regular MOA responsibilities, including:

- Greeting and checking in patients
- Answering phones, emails and patient inquiries
- Booking, changing and managing patient appointments
- Managing practitioner schedules and waitlists
- Processing payments and providing receipts
- Direct billing and extended health benefit administration




- Managing MVA and WCB administrative processes
- Maintaining accurate patient information and documentation
- Managing referrals and clinic correspondence
- Supporting practitioners with day-to-day administrative needs
- Maintaining an organized and professional front-desk environment
- Assisting with other medical office and administrative duties as required

Qualifications & Experience Previous medical office or healthcare administrative experience is required.

Preference will be given to candidates with:

- Previous medical office management, supervisory or administrative leadership experience
- Experience in physiotherapy, rehabilitation or a multidisciplinary healthcare environment
- Experience leading, training or supervising administrative staff
- Strong knowledge of medical office operations, reception and scheduling
- Experience with Jane App or similar practice-management software
- Knowledge of MVA and WCB processes
- Experience with private and extended health insurance billing
- Strong computer and administrative skills
- Excellent written and verbal communication skills
- Experience with HR functions such as recruitment, onboarding, staff training, performance management and employee relations would be a strong asset

Most importantly, we are looking for someone who is reliable, professional, proactive, solutions-focused and ready to lead by example from day one.

About REP Physio

REP stands for Rehabilitation Empowerment Performance.

We are a locally owned multidisciplinary physiotherapy practice with three locations in South Edmonton. Our team works together to provide high-quality, evidence-informed care in modern clinical environments.

We have built REP around excellent patient care, strong teamwork and creating an environment where both our clinical and administrative teams can do their best work.

Ready to Join REP?

If you are an experienced medical office professional looking for an prospect to take ownership, lead a great team and remain actively involved in the day-to-day operation of a busy healthcare clinic, we would love to hear from you.

Apply directly through Indeed or email your resume to Miles at [email protected].

We are actively interviewing and are looking to fill this position as soon as possible.

All applications will be treated confidentially.

Pay: $22.00-$26.00 per hour

Benefits

- Extended health care
- Flexible schedule
- On-site parking

Work Location: In person

📌 Medical Office Manager – Experienced Healthcare Leader (Edmonton)
🏢 REP PHYSIO
📍 Edmonton