Position Title Complex Care Worker

Classification: Complex Care Worker – Grid 13

Reports To: Program Manager

Wage: $30.75 - $35.29

Job Summary:

The Adult Mental Health and Substance Use Worker is responsible for working in collaboration with program clinical partner(s) to provide life skills and support services to adults who may experience one or more of the following: long-term homelessness, has been unable to maintain housing, substance use, brain injury, mental health disorders, justice involvement, and/or street entrenchment.

Qualifications: Education, Training & Experience

- Diploma in Addictions, Mental Health, Social Services or Human Services
- Two (2) years of recent related experience
- Or an equivalent combination of education, training, and experience

Skills & Abilities:

- Working knowledge of various mental health disorders, brain injuries, homelessness, and substance use
- Knowledge, appreciation, awareness, and sensitivity of Indigenous history and culture.
- A thorough knowledge of the complexities of working with diverse populations.
- Has an awareness of own attitudes, beliefs, biases, and assumptions about others.
- Ability to recognize and manage one’s own behaviours, moods, and impulses to create an inclusive, equitable and welcoming environment.
- Ability to tolerate stress and deal with a wide range of medical, mental health, behavioural and emotional challenges, and barriers.
- Ability to work independently and as a member of a multi-disciplinary team.
- Excellent decision-making, critical thinking and problem-solving skills when working independently and during a crisis.
- Ability to maintain professional boundaries with both clients and colleagues

Key Responsibilities:





- Working collaboratively with the clinical team to assess, develop and implement clinical treatment plans and safety plans.
- Engaging participants using a trauma-informed, person-centred approach to support emotional, social, physical, and mental health growth and stability through individual Interactions and skill building, facilitation of group activities and meetings, conflict mediation and crisis intervention.
- Work in collaboration with the clinical team to work within a harm-reduction model of care for participants which includes providing support and skill building for safe use and community survival skills.
- Assist participants with personal care, which may include person(s) with diverse abilities, personal care associated with substance use, mental health, and long-term homelessness.
- Respond to sudden changes and sometimes volatile behaviours that may be a result of mental health or substance use, using non-violent crisis intervention and trauma-informed de-escalation strategies. This may also include overdoes responses.
- Administer, store, and dispose of medication; support participants to make and attend appointments which may include transportation; provide one-to-one life skills support and training. Facilitate group activities, house meetings, and life skills groups




- Work closely with the neighbours and community to ensure a positive experience for both participants and the community. This will include implementing boundaries with participants and their networks using a preventative, harm reduction and trauma-informed approach to arising situations.
- Ensure smooth operations of the home by performing operational duties including but not limited to housekeeping, shopping, inventory, minor house repairs and general overall maintenance.
- Provide orientation, supervision, work direction, and feedback to volunteers and practicum students.
- Complete all required client and organizational documentation clearly, concisely, and factually.

Training You will participate in a comprehensive 11-day training program, followed by three (3) shadow shifts designed to fully prepare you to support youth and adults in a safe, effective, and productive workplace. Throughout your tenure, you'll have opportunities for internal growth, advancement, and continued professional development through additional training and education offered internally and by third-party providers.

Comprehensive Benefits Package – Effective after 90days of employment

- 100% employer-paid health and dental coverage
- Robust support for employee and Family wellness through Sparrow

Best in Class Pension Plan (2026 MPP) – Effective after 90days of employment

- Employee contribution: 8.6%
- Employer contribution: 9.31%

Your Total Compensation Packages also include

- Union Membership
- 3 weeks (15 days) vacation
- 10 paid sick days
- Continued Education Funding to support professional growth and career development, in accordance with organizational policy.

📌 Mental Health Substance Use Worker (Full Time Position) (Kamloops)
🏢 Active Care Youth & Adult Services
📍 Kamloops