Organizational Unit

University of Victoria -> Student Affairs -> Campus Services

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

13 September 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

0.71

Salary Grade

$4,459.00 - $4,734.00

Additional Posting Information

Limited to internal applications

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

PB6

Hours of Work

Monday through Friday, 8:45 am - 1:45 pm

Employee Group

CUPE 951 - Regular

of Hires Needed

1

Category

Customer Service and Call Center

About this Prospect The Division of Student Affairs helps to transform students’ lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of 26 reporting units in four departments: Wellness, Recreation and Athletics, Campus Engagement, Office of the Registrar and Enrolment Management, and Student Development and Success. The comprehensive and integrated range of services we provide make Student Affairs one of the most dynamic and diverse divisions on campus.

Together, we support UVic’s vision “to be a university of choice for outstanding students, faculty, and staff from BC, Canada, and around the world.

Job Summary In support of the overall goals of the ONECard office, a unit within the division of Student Affairs, the Clerk supports front counter services, including being keyholder, photograph and related ID services for the university's students, faculty, staff, retirees and community members and responsibility for ensuring each customer is provided the correct information on use and services available to them.

Reporting to the ONECard Manager,



the ONECard clerk is responsible for trouble shooting and resolving situations related to card validation, account issues and access. As the primary point of contact for ONECard front counter services, the Clerk is designated team lead to all other casual clerks and will provide direction and coordination to their work, and oversees workflow.

Front counter service hours are established in accordance with operational requirements and to meet our community's needs. This includes extended hours, evenings or weekends during peak periods.

Job Requirements

Skills:

- Ability to represent ONECard in a professional manner, exercising good judgment, confidentiality, diplomacy and tact
- Highly customer-service oriented
- Excellent interpersonal and communication skills to relate effectively with colleagues, staff, students, parents, the university community, and the public
- Ability to defuse tense or unpleasant situations through skillful communication and interaction
- Attention to detail and accuracy
- Ability to plan, organize and prioritize the work of front counter staff and services in a way that meets established operational requirements and maintains customer service levels
- Ability to adapt to a changing and hectic environment

Specialized Knowledge/Education:

- Knowledge of relevant retail and office administration software and equipment, including point of sale systems, information systems, financial software (e.g. FAST), general office equipment, MS office, Sharepoint,



etc.
- Knowledge of the university's campus, facilities and operations including familiarity with UVic's website
- Good knowledge of FIPPA, Name changes, as well as general records management
- Knowledge of Student Meal Plans, ONECard Flex Accounts an asset

Experience:

- At least two years of experience providing customer service, cash handling and general administration (including financial activities)
- Experience working as part of a team in a high volume, retail or service environment and acting as a team lead.
- Experience providing excellence customer service

Preference will be given to experience in:

- Directing and coordinating the work and workflow of a team
- Using Blackboard Transact Platform, NCR cash register, ID Card printers (or equivalent). Banner, Fast, UID and be able to troubleshoot U-Pass issues

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day. Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.

Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: [email protected] Any personal information provided will be maintained in confidence.

📌 ONECard Clerk - (995445.6) (Victoria)
🏢 University of Victoria
📍 Victoria