Job Summary

We are seeking a motivated and organized Receptionist/Administrative Assistant to join our dynamic team. This role is essential in providing exceptional customer service and administrative support within our office environment. The ideal candidate will possess robust communication skills in both English and French, a keen attention to detail, and the ability to manage multiple tasks efficiently. Experience in an Optometry office setting is preferred but not required.

Your Role

As our Receptionist, you'll be the first point of contact for our patients and play a crucial role in creating positive experiences:

- Patient Welcome: Greet patients warmly and professionally, ensuring they feel comfortable from the moment they arrive
- Patient Registration: Complete new patient intake, update existing records, and collect necessary documentation
- Appointment Management: Schedule, confirm, and manage appointments efficiently using our practice management software
- Phone Communications: Handle incoming calls with professionalism, answer inquiries, and direct calls appropriately
- Insurance Processing: Verify insurance benefits, process claims, and explain coverage to patients
- Administrative Support: Maintain filing systems, manage patient charts, and support overall office organization
- Pre-screening Support: Operate basic pre-screening equipment to assist with preliminary patient assessments
- Frame Styling Assistance: Help patients select frames that suit their face shape, lifestyle, and personal preferences
- Payment Processing: Handle transactions, co-pays, and payment plans with accuracy and discretion
- Multi-tasking: Balance front desk duties while supporting doctors and optician as needed

What We're Looking For

Essential Skills:

- Excellent communication and interpersonal abilities
- Strong organizational skills and attention to detail
- Proficiency with computers (Word and Excel) and willingness to learn practice management software
- Professional phone manner and customer service experience




- Ability to handle sensitive information with confidentiality

Preferred Qualifications:

- Bilingual fluency in English and French to serve our diverse patient base
- Previous experience in healthcare, optometry, or medical office settings preferred
- Prior receptionist or administrative experience in professional service environments preferred

Personal Qualities:

- Warm and Welcoming: Natural ability to make patients feel at ease
- Team Player: Collaborative spirit and willingness to support colleagues in a small practice setting
- Adaptability: Comfortable handling various tasks and adjusting to changing priorities
- Patience and Empathy: Understanding approach when working with patients of all ages and backgrounds
- Reliability: Dependable attendance and consistent performance
- Professional Demeanor: Maintains composure and professionalism in all situations

Why You'll Enjoy Working Here

- Meaningful Work: Help patients access the vision care they need in a caring environment
- Diverse Community: Interact with patients from various cultural and linguistic backgrounds
- Small Team Atmosphere: Work closely with doctors and staff who value your contribution
- Professional Growth: Opportunities to expand skills in a more clinical role where you can train to be an Optical tech or Vision therapist.
- Positive Environment: Join a practice that prioritizes both patient and employee satisfaction
- Flexible Scheduling: Full-time and part-time positions available

Ready to Be Our Welcoming Voice? If you're organized, personable, and excited about being part of a healthcare team that makes a difference in patients' lives, we'd love to meet you. Bilingual candidates who can assist our French-speaking patients are especially encouraged to apply.

To Apply: Please submit your resume and a brief cover letter explaining why you'd be a great fit for our practice.

We are an equal opportunity employer committed to creating an inclusive workplace for all team members and patients.

Job Types: Full-time, Part-time

Pay: $19.00-$24.00 per hour

Expected hours: 28.0 – 34.0 per week

Language

- English and French (preferred)

Work Location: In person

📌 Optometric Admin/Receptionist (Orléans)
🏢 Dr Janelle King's Optometric clinic
📍 Orléans