City PLANNER/OPERATIONS SPECIALIST

With continuous growth and customer satisfaction since 1994, Polaris Transportation Group is one of Canada's largest privately held cross border LTL carriers offering daily departures between Canada and the USA. Polaris is comprised of four operating divisions that provide a multitude of transportation services including cross border and domestic LTL & TL, global logistics, warehousing and distribution and technological development.

Polaris is an award-winning company recognized for our service excellence, technological innovations and exceptional company culture. As a Top Fleet Employer of Distinction, we are known as one of the best places to work in our industry. Our other noteworthy honours include the Award of Excellence for Employee Engagement and for Women in the Workplace, Shipper's Choice with Carrier of Choice designation since 2012, Top 100 3PL Provider, Top Logistics IT Provider, Top 100 Trucker, CCJ Innovator of the Year, Top 100 For-Hire Carrier, Top Company for Women to Work in Transportation and Community Impact Award.

At Polaris, we are committed to driving positive change across every aspect of our business. Over the past several years, we’ve made significant progress through impactful initiatives, from reducing emissions and adopting greener facility and office practices to launching our Community Care Unit, which helps to feed people facing hunger in our communities. We recognize that sustainability is not a standalone effort – it’s a vital part of our business strategy, daily operations, workplace culture and our broader social and environmental impact.

Polaris' exemplary service approach and company culture is defined by 5 core values:

- Our priority is safety
- We have each other's backs
- It’s always about our customer
- We raise the bar
- We care about the future

ABOUT THIS FULL-TIME POSITION: As the City Planner/Operations Specialist you will be responsible for planning and coordinating overnight city delivery operations while providing administrative and clerical support to the Dock Supervisor during the same shift. This dual-function role combines route planning, TMS data management,



and dock documentation to support next-day operational readiness.

The Operations

Specialist plays a critical role in ensuring efficient freight flow, accurate recordkeeping, and seamless communication between dispatch, dock, and driver teams across the overnight window. Shift timing will be 2:00am – 10:30am

KEY JOB FUNCTION

· Analyze and prioritize inbound freight volumes for next-day city delivery

· Plan and assign delivery routes for 55+ drivers based on geography, freight profile, time sensitivity, and capacity

· Load trips into TMS system and ensure routing aligns with operational KPIs

· Monitor exceptions and reassign freight as needed to meet delivery windows

· Flag late arrivals or high-priority loads requiring dispatch escalation and adjust plans in real-time

· Prepare morning dispatch documentation including driver trip manifests and routing instructions

· Provide clear shift handover updates to day dispatch and dock supervisors

· Perform driver check-in and check-out procedures, ensuring accurate recording of information and paperwork

· Support the Dock Supervisor with completion and organization of all dock paperwork and documentation

· Update internal systems including TMS with shipment data; maintain route manifests, trip records, and OS&D; and Dock Control Reports each shift

· Coordinate with shunting team regarding trailer movements and dock door assignments

· Act as liaison between dock floor operations and administrative teams to support communication and issue resolution

· Assist forklift operators by addressing questions and coordinating workflow as directed by the Dock Supervisor

· Participate in continuous improvement initiatives to optimize routing, documentation, and service levels





· Any other duties as assigned by Operations Management

ORGANIZATION STRUCTUREReports directly to Operations Manager

Internal interaction with City Dispatch, Dock Supervisors, Forklift Operators, Customer Service, US Planning, and Customs

SKILLS/KNOWLEDGE/EXPERIENCE/EDUCATION REQUIRED· 2+ years’ experience in LTL dispatch, routing, transportation planning, or a logistics administrative role

· Familiarity with the GTA/Southern Ontario delivery network and regional traffic patterns

· Experience using dispatch/TMS systems (e.g., TruckMate); proficiency in Microsoft Office

· Strong understanding of LTL operations, trip planning, and cross-dock processes

· Strong organizational, documentation, and problem-solving skills with attention to detail

· Excellent communication skills and ability to work independently on an overnight shift in a fast-paced environment

POLARIS OFFERS

· Health benefits (medical and dental)

· Healthcare spending account

· Paid vacation

· EAP program

· Career development and training

· Tuition reimbursements

· Fun social events

· On-site gym

· Company swag

· Holiday gifts

We are an equal opportunity employer that promotes diversity and inclusion. If you are searching for an opportunity to grow your career while adding value to our team and receiving the star treatment, then this is the role for you. We invite you to submit your application online for our review and consideration.

Please note:

This contains the information necessary to evaluate and distinguish it adequately from other positions. It is not intended to be a detailed description of the position's every duty and responsibility.

No solicitations from employment agencies or third-party recruiters will be accepted.

Polaris Transportation is an equal employment chance employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We prohibit discrimination and harassment of any kind.

📌 Overnight City Dispatch Planner - LTL (Toronto)
🏢 Polaris Transport
📍 Toronto