Who you are

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

- At least 5 years prior experience working with sales, marketing, or Channel and Alliance partnership management

- Ability to work in a true 'east-west' operating model with both direct line and dotted line team members

- Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans

What the job involves

- The Partner Development Executive manages ServiceNow relationships with our Partner Ecosystem across the AMS (or APJ) Region. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice

- Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth

- Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap

- Managing the ecosystem across team members through readiness assessment scoring,



milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting

- Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions

- Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)

- Coach partners both remotely and face-to-face

- Communicate partner programs'
requirements and perks across the ecosystem

- Provide daily management of partner ecosystem

- Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished

- Conduct quarterly and bi-annual business reviews

- Develop partner business case and program roadmaps

- Articulate investment areas needed to both enter and progress through the partner program

- Implement remediation plans
- Manage partner portal and other systems

- Work towards partner revenue goals through teaming and subcontracting

- Participate in marketing events

- Approximately 10% travel

Benefits

- Generous family leave

- Matched donations

- Annual learning stipends

- Flexible PTO

- Competitive retirement plan

- Paid volunteer time

📌 Partner Manager (Canada)
🏢 ServiceNow
📍 Canada