Summary The Parts Representative is responsible for handling incoming parts calls and requests from various internal and external customer groups from start to finish The Parts Representative position is both administrative and sales oriented; this position requires attention to detail resourcefulness a sense of urgency and excellent customer service skills This role will provide Customers with repair estimates that are generated by technician request Daily activities include quoting customers follow up on outstanding quotes sourcing and procuring parts purchasing and receiving orders ensuring expedited and on time delivery and invoicing Additionally the Parts Representative is required to maintain a well organized and accurate parts inventory The Ideal Fit Core Competency Time Management Development and Continual Learning Problem Solving Accountability and Dependability What Youll Do The Role Responsibilities Order taking acknowledge all incoming orders by walk in phone email or fax to ensure same day turnaround on received orders and advise customers on delivery Sourcing parts procure parts via catalogues or calling vendors and OEM dealers Quoting including follow up on all outstanding quotes Ordering parts and reporting delivery status on all parts orders Charging out parts to appropriate work orders and invoices Communicating with customers internal or external on delayed deliveries Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts Promptly process customer returns and returning any unneeded parts to the supplier for credit Working towards resolution of customer complaints and disputes Accurately creating processing and completing purchase orders receivers work orders and invoicing Tracking all orders utilizing Smartlists and ensuring parts are received and delivered on time Complete inventory cycle counts are required by company Report inventory variances to the parts manager Maintain a clean and organized sales floor parts counter and inventory area Ensure parts are immediately assigned and stored in the proper shelf location Maintain a clean and organized area for used or non inventory parts that is isolated from inventory items Create and maintain a list of used and non inventory items which includes estimated cost quantity and description Timely and accurate estimating and quotations Quotation follow up and track success rates Follow up on all quotations to gain customer approval to achieve annual sales targets Follow up on all submitted repair quotes within 48 hours Other tasks and responsibilities as may be required from time to time consistent with the position of Parts Representative Maintain the warehouse cleanliness and stock levels Operate the forklift as needed Service Product Responsibilities Included items Non Warranty Repairs ALL SERVICE MINOR REPAIR Estimates What You Need Requirements 1 3 years of previous work experience in parts andor inside sales in a similar work environment Ability to lift or move up to 50lbs may be required Willingness to work overtime as requested Excellent working knowledge of Microsoft Office and strong computer skills aptitude; demonstrated ability to adapt to recent software systems Time management accountability and dependability Excellent communication skills both verbal and written Excellent customer service skills Accuracy and attention to detail while working under tight deadlines Excellent organizational skills with strong multi tasking and prioritizing capabilities Resourcefulness and initiative Follow all Company Health and Safety Policies and Guidelines and Privacy Policies In the case of a power outage or declared State of Emergency by any level of Government be available for work Present a professional image to the Companys customers and suppliers maintaining the highest ethical standard of conduct Working Conditions Manual dexterity required to use desktop computer and peripherals Overtime as required Lifting or moving up to 50lbs may be required

📌 Parts Specialist (Canada)
🏢 Total Power
📍 Canada