Soul Centre | Soul Spa

Company

Soul Centre | Soul Spa

Location

474 College Street, Suite 401, Toronto, ON M6G 1A4

Workplace

On-site

Employment

Part-time | 12-month fixed-term contract

Compensation

$20.00 CAD per hour

Schedule

Variable part-time schedule within Soul Centre general hours: Monday-Friday 9:00 am-5:00 pm and Saturday 10:00 am-4:00 pm. Sunday closed.

About Soul Centre

Soul Centre is an integrated Toronto wellness destination that includes Soul Spa and Soul Café. Our team supports a professional, organized, client-focused environment across wellness, aesthetic, administrative, and café operations.

About the role The Patient Care Coordinator manages the administrative client journey from initial inquiry through booking, treatment-day flow, rebooking, and follow-up. The role supports communication between clients and the clinical team while maintaining professional front-desk service, accurate scheduling, confidentiality, and organized patient flow.

What you will do

- Respond to client inquiries and support appointment booking, scheduling, confirmations, rebooking, and routine follow up.
- Assist with client intake administration and ensure required non-clinical information and forms are organized before appointments.
- Greet clients, manage front-desk flow, answer phones, and respond to routine service questions. • Communicate treatment-related administrative information while referring clinical questions to the appropriate healthcare professional.
- Coordinate timing and patient flow between front desk, nurses, aestheticians, and other Centre team members. • Maintain accurate client-service records, appointment notes, confirmations, and administrative documentation. • Support approved payments, rebooking, routine retail transactions, and client-service follow-up as assigned. • Perform light housekeeping, light laundry, and routine organization of reception and client-facing spaces. • Support cleaning around treatment areas and the Kaqun Bath as assigned; this role does not independently operate the Kaqun Bath.




- Maintain privacy, confidentiality, professionalism, and a high standard of client care.

What you bring

- Previous patient coordination, clinic reception, medical office, spa, wellness, hospitality, or customer-service experience is preferred.
- Strong interpersonal, telephone, scheduling, and written communication skills.
- Highly organized and able to coordinate multiple appointments and client needs without providing clinical advice. • Comfort using booking, POS, email, and general office systems.
- Experience with the Jane booking system and Square POS is an asset.
- Knowledge of natural therapies, homeopathy, medical aesthetics, or wellness services is an asset, but not required. • Skilled discretion and ability to manage confidential client information appropriately.
- Willingness to perform routine front-desk housekeeping and light laundry duties.

Soul Centre | Job Posting

Employment terms

- This position is offered as a 12-month fixed-term, part-time employment contract. The parties may begin renewal discussions around month 10, or at another mutually agreed time. Renewal is not automatic and any extension or renewal must be confirmed in writing. Employment, including any early termination, will be administered in accordance with the Employment Standards Act, 2000 and other applicable Ontario law.
- No employer-sponsored health or dental benefits are currently available; benefits may be introduced in the future. All statutory entitlements, including applicable vacation pay, public holiday pay, protected leaves, minimum-wage requirements, and other Employment Standards Act, 2000 entitlements, remain unaffected.

Accessibility & inclusion

Soul Centre is committed to inclusive and accessible employment practices. Accommodation is available on request throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

How to apply

Apply through LinkedIn with a current resume. A brief cover note is welcome but not required. Only candidates selected for the next stage will be contacted.

📌 Patient Care Coordinator (Toronto)
🏢 Soul Centre
📍 Toronto