Modern Medical Hyperbaric Clinic | Thunder Bay, Ontario

Full-Time | On-Site | Approximately 37.5 hours per week

Compensation: $59,000 - $68,000 Annually

Benefits: Group benefits package for eligible full-time employees

Help Us Build What the Front End of Healthcare Can Feel LikeModern Medical Hyperbaric Clinic is growing, and we are creating a new Patient Experience & Communications Coordinator role that brings together exceptional patient experience, communication, coordination and continuous improvement.

We want the person at the front of our clinic to help shape the patient experience, connect teams, improve workflows, strengthen communication and ensure patients feel supported through every step of their journey.

Many of our patients come to treatment five days per week for several weeks. They get to know us - and we get to know them. We want every patient to feel welcomed, remembered, supported and confident that when we say we will follow up, we will.

Position PurposeThe Patient Experience & Communications Coordinator owns the front-end patient experience and serves as a central communication and coordination link between patients, families, referring providers, the clinical team, hyperbaric chamber operations and clinic leadership. The role combines patient service, referral coordination, workflow ownership, communication, technology, knowledge management and continuous improvement.

This is an expanded front-end coordination role designed for someone who wants to learn the operation, earn trust, take ownership of outcomes, improve repeatable processes and help build systems that remain reliable as Modern Medical grows.

Every patient feels seen. Every inquiry is met with care. Every hand-off is completed. Patients are supported through each step of their journey.

This Could Be Your Role If You...

- Notice opportunities to support patients, colleagues and the clinic, and take thoughtful initiative.
- Follow commitments through and help keep communication and next steps moving.
- Enjoy solving problems and improving how work gets done.
- Are warm and approachable but also comfortable maintaining skilled boundaries.
- Enjoy technology and are excited to grow your proficiency in TELUS CHR,



OCEAN eReferral, AI-enabled tools and other digital systems.
- Can move between patient service, communication, coordination and process improvement in the same day.
- Bring ideas, ask thoughtful questions and welcome feedback as part of continuous learning.
- Are excited to help shape a newly created role as Modern Medical grows.
- Are comfortable engaging online and through social media, and enjoy learning new technology.
- Take pride in professional presentation and the details that shape a patient's first impression, including the appearance and readiness of the clinic environment.

What You Will Own

- The front-end patient experience from first contact through follow-up.
- Day-to-day patient and clinic communications.
- Referral coordination and communication with referring offices.
- Patient statuses, follow-up visibility and front-end workflow accuracy in TELUS CHR.
- Consistent follow-through on patient needs, open requests and next steps.
- Front-end SOPs, FAQs, onboarding resources and knowledge organization.
- Continuous improvement of repeatable processes.
- A responsive, human and professional social/digital presence.
- Researching practical community resources that help patients access and remain connected to care.
- A welcoming, organized and ready patient-facing environment, including reception, signage, patient materials and the overall first impression of the clinic.
- Privacy and discretion in the reception area, with thoughtful attention to voice level, confidential conversations and patient comfort.

Clinical eligibility and treatment decisions remain with our Medical Director and clinical team. Your role is to support strong communication, documentation and follow-through throughout the patient journey.

What We Are Looking ForWe care about education and experience,



but we care just as much about how you think and how you work. A great candidate may come from healthcare - or from hospitality, private service, customer experience, administration, operations or another environment where people expect thoughtful, high-quality service.

- Post-secondary diploma in healthcare administration, office administration, business, communications, hospitality/customer experience or a related field, or an equivalent combination of education and relevant experience.
- Approximately 2-3 years of relevant experience preferred.
- Strong communication, organization and digital aptitude.
- Demonstrated ownership, judgement, curiosity and follow-through.
- Healthcare experience is an asset, not a requirement.

AssetsTELUS CHR or another EMR, OCEAN eReferral, Google Workspace, medical office administration, private-clinic experience, social media coordination, workflow/SOP development, process improvement, patient navigation, trauma-informed communication, de-escalation, motivational interviewing and responsible use of AI-enabled productivity tools. Why This Opportunity Is DifferentModern Medical is a growing organization. This role is being created from the ground up, which means the successful candidate will have the chance to influence how our patient experience, front-end systems, referral pathways, communications and processes evolve as we grow. You will have the opportunity to help shape how patient-centred healthcare is experienced in Northwestern Ontario.

We value curiosity, learning and thoughtful growth. You will have the opportunity to build your knowledge, take increasing ownership, think critically and continuously improve.

Learn -> Own -> Systemize -> Improve -> Teach -> Strategize

As knowledge, judgement and trust grow, we expect autonomy and opportunities to grow with them.

Compensation & Benefits$59,000–$68,000 annually, commensurate with education, experience and demonstrated qualifications. Modern Medical also offers eligible full-time employees a group benefits package. This is a full-time, on-site position in Thunder Bay, Ontario, averaging approximately 37.5 hours per week.

📌 Patient Experience & Communications Coordinator (Ontario)
🏢 Modern Medical Hyperbaric Clinic
📍 Ontario