Join Propel as a Payment Solutions Advisor and leverage your customer service skills in a fast-growing fintech company. This role requires you to handle inquiries professionally while supporting clients with their credit needs. As a payment advisor, you will engage with customers through various communication channels, using applications to verify accounts and provide tailored assistance.

The ideal candidate thrives in a results-driven setting and has excellent interpersonal skills. Detail-oriented individuals comfortable with a busy call schedule will excel, especially those with proficiency in Spanish. Key Responsibilities:

- Manage inbound and outbound customer inquiries efficiently
- Investigate customer accounts using web-based tools




- Communicate course of action to improve customer outcomes
- Create confidence in Propel’s services through relationship-building
- Conduct follow-ups on unresolved issues

Requirements:

- Strong work ethic dedicated to customer satisfaction
- Professional and personable communication style
- Spanish language skills are a significant asset
- Ability to thrive under a high call volume
- Previous experience in a call center is beneficial

Drive positive change in the financial opportunities of consumers at Propel.

📌 Payment Advisor in Fast-Growing Fintech (Toronto)
🏢 Propel Holdings
📍 Toronto