Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and contemporary hospitality in thoughtfully designed, stress-free spaces. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care.

The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets. This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care. This is the fifth company that Small Door’s founders have been involved in building.

In building Small Door, they partnered with the people responsible for beloved consumer experiences like Warby Parker and Sweetgreen, in addition to healthcare innovators such as One Medical, CityMD and Flatiron Health.

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Door has raised capital from Lerer Hippeau, Primary Ventures, Brand Foundry, Toba Capital, and Pentland Group. The broader management team brings experience from Casper, One Medical, Soulcycle, Warby Parker, Sweetgreen, Peloton, Gilt Groupe, Lightspeed, and Outbrain. The Director of Product reports directly to the VP of Data and Technology and owns the product function end to end.

We are seeking a senior, hands-on Director of Product to own our consumer and staff-facing product portfolio , spanning our website, mobile app, booking, membership management, internal applications, and telehealth,



and to lead the product workstreams as we bring our newly combined practice groups together. You will take a problem from discovery through to what ships, and you will do it hands-on. We expect you to make full use of AI tools like Claude to move quickly: building functional prototypes that make an idea concrete, working through options with stakeholders, and staying in the loop across the entire SDLC rather than handing work off at each stage.

Our engineering and data team is senior and close to the business. You should be comfortable writing the memo that sets product direction and ties it to the goals and KPIs the company is measured on. Own the consumer product portfolio end to end - website, mobile app, booking, membership management, practice extension, telehealth, pharmacy/refill - from discovery and specs through QA, rollout, and post-launch measurement Lead product workstreams for the integration of our newly combined practice groups: systems and product reconciliation, integration roadmap, and day-to-day coordination with the incoming product and ops teams Drive monetization and conversion: design, ship, and analyze pricing, packaging, and funnel experiments; Own the marketing website: ship pages and changes directly (AI-assisted React stack), run new-practice landing pages and lead capture,



and partner with marketing on SEO and web performance Build staff-facing product with ops, medical, and member-experience leadership: internal PMS tooling, AI-assisted workflow automation, intake and auditing systems - including judgment calls on medically sensitive automation SQL against production data, FullStory funnels, experiment statistics; co-run the data-intake and BI prioritization process with the data team Partner with the technology team to co-own vendor relationships (PMS, AI scribe, voice AI), covering evaluations and contract renewals Run the product operating cadence: roadmap reviews, launch comms and ops memos, practice-facing office hours, and the cross-functional strategy forum A senior, hands-on 'builder PM' - someone who ships working prototypes (and some production web code) with AI tools for user acceptance purposes, does their own QA, and runs their own analysis rather than routing everything through engineering and data AI-native by default: you use AI coding and analysis tools daily - that leverage is how one person covers this scope Fluent in experimentation: you can design an A/B/n test, catch a randomization bug, and make a ship/revert call from the data Nice-to-haves: multi-site consumer services or healthcare background, M&A; and integration exposure, and familiarity with our stack (Braze, FullStory, LaunchDarkly, Vetspire) You must be proficient in English, as the practices and teams you support are based in the United States and require communication in English.

Competitive salary Equity ownership Health, dental + vision insurance Generous paid-time off, parental leave, and company wide holidays

📌 (H/F) Product Manager (Montreal)
🏢 Small Door
📍 Montreal