Company Description Hive5 Kids is an innovative learning center that combines science, art, and engineering to make complex concepts engaging and enjoyable for children. Founded in 2018 by two scientist-artist friends, the organization began as a mobile center offering weekend ArTS workshop series. In 2019, Hive5 expanded into an after-school and art program in Aurora, further growing its educational offerings.

In 2021, Hive5 opened a 2,000-square-foot center in Newmarket, Ontario, Canada, providing a dedicated space for hands-on learning. The center focuses on nurturing creativity, curiosity, and critical thinking in a supportive environment for kids.

Role Description The Program and Customer Coordinator is a contract, on-site role based at Hive5’s Newmarket, ON center. This role manages day-to-day program operations, including scheduling classes and workshops, coordinating instructors, maintaining accurate registrations, and ensuring learning materials and spaces are prepared. The coordinator serves as a primary point of contact for families, handling inquiries, supporting enrollment, addressing concerns, and promoting a positive customer experience.

Responsibilities include monitoring program attendance and feedback, assisting with communications and basic marketing tasks, and maintaining organized records and reports.



The role also supports front-desk duties, helps with event logistics, and collaborates with the team to improve programs and customer satisfaction.

Qualifications

- Strong Customer Service and Customer Support skills, with a focus on creating a welcoming, responsive experience for children and families.
- Demonstrated Communication and Customer Satisfaction skills, including clear verbal and written communication and the ability to build positive relationships.
- Solid Analytical Skills to track enrollment, attendance, and feedback and to help identify opportunities to improve programs and services.
- Organizational and time-management abilities to coordinate multiple programs, schedules, and administrative tasks effectively.
- Experience in program coordination, education, childcare, or related customer-facing roles is an asset.
- Comfort working in a busy in office workplace with children and families; ability to remain calm and professional under pressure.
- Proficiency with basic office software and digital tools for scheduling, communication, and record keeping.
- Relevant post-secondary education in administration, education, child development, or a related field is preferred but not mandatory.

📌 Program and customer coordinator (Newmarket)
🏢 hive5
📍 Newmarket