Join Bell as a Program Manager to lead AI-driven transformations in customer solutions. This role focuses on guiding key initiatives for call center technology across a hybrid work model. As a strategic Program Manager, you will implement significant projects aimed at enhancing customer experience through AI solutions.

Your expertise in managing complex programs within a rapidly evolving landscape is crucial for the success of this initiative. You'll lead the Google CCaaS implementation while ensuring alignment with business objectives and optimizing strategy. Key Responsibilities:

- Drive Google CCaaS program management and execution
- Oversee Agile project delivery and stakeholder collaboration
- Manage Legacy IVR systems decommissioning and migration plans




- Develop AI-powered optimization roadmaps with stakeholders
- Ensure program alignment with strategic business goals Requirements:
- Bachelor’s degree in a related field; Master’s preferred
- 8-10 years of program or project management experience
- Deep understanding of CCaaS and Google Cloud CCAI solutions
- Proven record in managing technology transformations
- Solid leadership and communication skills Lead impactful AI initiatives at Bell, transforming customer engagement through innovative program management.

📌 Program Manager for AI Solutions at Bell (Mississauga)
🏢 Bell Canada
📍 Mississauga