Same goes for the way we support our employees.

The Program

Manager is responsible for discovery, testing, evaluating, implementing, integrating and managing menu and non-menu initiatives into the Wendy’s system. They lead cross-functional RSC and field operations team members in developing, communicating, monitoring and executing tactical plans for successful implementation of new products, systems, tools, processes and procedures into the restaurants. The Manager drives proactive improvements in employee and customer experiences that positively impact restaurant margins through an innovative mindset.

This role reports directly to the Sr Director in Restaurant Operations Services and is a development role that could serve as bench for other expanded roles in field operations or other functions. Manages and supports multiple projects through all phases, starting with discovery/innovation concept, and all the way through implementation/evaluation. Maintains product ownership as assigned post implementation.

Leads and/or supports cross-functional RSC team members to ensure successful testing, implementation and integration of current operating systems, processes, and tools into the system. Leads assessments, market visits, hands-on training sessions, and operational roundtable discussions to ensure operational procedures are effective, efficient, and clearly defined for testing and/or national implementation. Develops and maintains quality deliverables, including detailed project plans, status reports, and steering committee updates.

Supports implementation planning and communication strategies with both corporate and field stakeholders.

Responsibilities include developing training materials, operating guides and hot sheets in partnership with cross-functional partners. Completes all calendar management activities and executes all required weekly/monthly communication, while supervising and facilitating the development and execution of system conference calls and webinar meetings.



Provides timely and appropriate updates to departmental leadership regarding project tasks, issues, milestones, and overall timing.

Provides ongoing support to the franchise community, company field leadership and field operations on inquiries and opportunities for existing or new project processes and procedures.

High School

Diploma/GED Travel CAD 105,000.00 - CAD 184,000.00 Annually Bachelor's Degree (Business, restaurant/hospitality management, or a related field) is preferred ~ Program management experience & proficiency in leading cross-functional teams through all phases of a project ~5+ years of restaurant operations experience including multi-level restaurant supervision is preferred ~ Strong business acumen, business maturity, organizing & planning, influence, visioning, constructive conflict skills, and experience with talent development ~ Established influencing, consulting, and communication skills; Expected Work Location (In Office) It is expected that you will primarily perform work at the Wendy's Canadian Restaurant Support Center 5515 North Service Rd STE 201 Burlington ON L7L 6G4 Canada or at other location(s) as designated by the Company. You are required to work in the office at least 3 days a week. Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system.

Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position.

The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance. Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. #

📌 Program Manager - International Restaurant Services (Burlington)
🏢 The Wendy's
📍 Burlington