Receptionist – Bupa Dental Care

Location: Bolton, Wigan Road

Hiring Manager: Iram Ahmed

Hours: 39 hours per week Working Pattern

- Monday: 7.45 hours
- Tuesday: 7.45 hours
- Wednesday: 7.45 hours
- Thursday: 7.45 hours
- Friday: 8 hours

Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients, welcoming them warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes. This is a varied role where you'll be at the heart of the practice, helping us deliver the excellent customer care we're known for. Our receptionists play a vital role in creating a positive experience for every patient.

From the moment they walk through the door, you'll help them feel comfortable, supported and well cared for. No two days are the same, making this a rewarding opportunity for someone who enjoys working with people in a busy healthcare environment.

Practice Address

Address: 48 Wigan Rd, Bolton BL3 5PZ

Situated on Wigan Road in Bolton, the practice benefits from positive local transport links and easy access for both patients and colleagues travelling from Bolton, Wigan and surrounding areas.

What's Around the Practice?

The Practice Is Conveniently Located Close To

- Local shops and convenience stores
- Cafés and food outlets for lunch breaks
- Bus routes serving Bolton town centre and surrounding areas
- Residential neighbourhoods and community amenities
- Nearby parking options (subject to availability)

How to Get There

By Car

- Easily accessible via the main Wigan Road route.
- Convenient road links from Bolton town centre and surrounding areas.
- Local parking may be available nearby.

By Public Transport

- Regular bus services operate along Wigan Road, connecting the practice with Bolton town centre and neighbouring communities.
- Bolton railway station offers wider regional connections, with onward travel available by bus or taxi.

What You'll Be Doing
- Welcoming patients and visitors in a friendly and professional manner
- Managing appointments and diary bookings
- Handling telephone and email enquiries
- Processing payments and maintaining accurate patient records
- Supporting the smooth day-to-day running of the practice
- Delivering outstanding customer service at every stage of the patient journey

Why Join Bupa Dental Care?
- Industry-leading benefits package
- Supportive and friendly team environment




- Opportunities for learning and development
- A role where you can make a genuine difference to patients every day

Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.

What You’ll Be Doing

As a Receptionist, you’ll play a key role in making every patient experience a positive one:

- Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
- Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
- Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
- Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
- Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
- Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What We’re Looking For You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

- Previous experience in a customer-focused role.
- Strong communication skills, both face-to-face and over the phone.
- Confidence using IT systems to manage bookings and records.
- A proactive, flexible approach - ready to help where needed to support the team.
- Professionalism, empathy,



and a genuine passion for delivering excellent service.
- Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits Of Working With Us At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

- Competitive pay - with opportunities to increase through training and development.
- Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
- Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
- Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
- Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
- … and much more, just ask!

Why join us? At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first. If you’re organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

📌 Receptionist (Bolton)
🏢 Bupa UK
📍 Bolton