With strong, well-established values, CLINICARE has built a solid reputation in the field of aesthetic medicine. Proud of our accomplishments, we provide high-quality care delivered by experienced professionals in an environment founded on transparency, integrity and excellence.

Our ultimate goal is to provide each patient with a unique and elevated experience that allows them to move forward with confidence.

We continuously strive to be among the very best in everything we do.

JOB SUMMARY

Due to the continued growth of the clinic and the expansion of our operating hours, CLINICARE is seeking a second Receptionist to join our team.

Under the supervision of Management, the Receptionist plays an essential role in both the patient experience and the efficient day-to-day operation of the clinic.

The ideal candidate is professional, warm, proactive, organized and highly attentive to detail. They are comfortable managing multiple priorities while maintaining a calm, polished and patient-focused approach.

This position is ideal for someone who takes pride in delivering exceptional service and enjoys working in a high-end medical environment.

RESPONSIBILITIES

- Welcome patients warmly and professionally upon arrival and throughout their visit.
- Provide a personalized, attentive and elevated patient experience.
- Schedule, confirm, reschedule and manage appointments efficiently.
- Proactively optimize provider schedules by minimizing unnecessary gaps and making effective use of available appointment times.
- Manage cancellations, schedule changes and patient waitlists.
- Answer telephone calls, emails and patient inquiries promptly and professionally.
- Provide patients with accurate non-clinical information regarding appointments, clinic procedures and services, while appropriately referring medical questions to clinical staff.
- Process patient payments accurately and follow established clinic procedures.
- Maintain complete, accurate and well-organized electronic patient profiles and documentation.
- Review patient files and assist with maintaining the accuracy and integrity of patient records.




- Complete patient follow-up, recall and appointment-related communications when required.
- Collaborate closely with the other receptionist, medical providers, technicians and Management to ensure smooth communication and continuity of care.
- Anticipate patient and clinic needs and take initiative when additional support is required.
- Maintain the reception and waiting areas to CLINICARE's standards of organization, cleanliness and presentation throughout the day.
- Respond calmly and professionally to patient concerns and appropriately escalate sensitive or clinical matters when necessary.
- Assist with administrative projects and day-to-day clinic operations.
- Participate in clinic marketing initiatives, promotional activities and special events when required.
- Maintain strict professionalism, discretion and confidentiality regarding patient and clinic information.
- Perform other administrative duties related to clinic operations as required.

QUALIFICATIONS
- Minimum of two (2) years of experience in reception, administration, medical administration, hospitality or another high-level customer service position.
- Diploma or training in administration, secretarial studies, medical administration or a related field is considered an asset.
- Excellent spoken and written French.
- Strong spoken and written English is also required due to regular communication with English-speaking patients by telephone, email and in person.
- Exceptional interpersonal and customer service skills.
- Strong organizational skills and excellent attention to detail.
- Ability to manage multiple responsibilities while maintaining accuracy, professionalism and composure.
- Excellent verbal and written communication skills.




- Ability to work effectively both independently and collaboratively within a team.
- Strong computer skills and confidence learning and navigating scheduling, CRM and electronic patient-record systems.
- Experience using scheduling or CRM software is considered an asset.
- Experience in a medical clinic, dental clinic, medical-aesthetic clinic, spa, luxury hospitality or other high-touch service environment is considered an asset.
- Knowledge of or interest in medical aesthetics is considered an asset.
- Professional demeanor and polished communication skills.
- Proactive, dependable, punctual and reliable.
- Strong judgment, discretion and respect for patient confidentiality.

WHAT WE OFFER
- Modern, high-end medical aesthetic clinic environment.
- Supportive, professional and collaborative team culture.
- Opportunity to develop experience within the field of medical aesthetics.
- Ongoing learning and professional development opportunities.
- Exposure to a growing and evolving medical-aesthetic practice.
- Privileged employee pricing on medical aesthetic treatments and skincare products.
- A workplace focused on professionalism, patient experience and continuous improvement.

SCHEDULE
- Part-time to full-time position.
- Approximately 25–35 hours per week.
- Weekday shifts, Monday to Friday.
- Availability and flexibility within the clinic's operating hours are required.
- In office position.

WHO WILL THRIVE IN THIS ROLE? Successful candidates are calm under pressure, proactive and naturally organized.

They notice what needs to be done without always having to be asked.

They enjoy helping people, communicating with patients and working as part of a team. They understand that an exceptional patient experience depends not only on excellent medical care, but also on every interaction before, during and after the patient's visit.

Above all, they take pride in making patients feel welcomed, informed, valued and cared for.

SALARY

Competitive compensation based on experience and qualifications.

📌 Receptionist - Medical Aesthetics (Brossard)
🏢 CLINICARE Médecine Esthétique
📍 Brossard