Bilingual Customer Service Supervisor (French/English)

Location: Remote – Candidates may be located anywhere in Canada

Salary: Up to $65,000 base salary

Monthly Performance Bonus: Approximately $200–$700 per month

Work Arrangement: Fully Remote

Our client is a fast-growing, people-focused organization known for delivering exceptional customer experiences through innovation, collaboration, and operational excellence.

This is an excellent opportunity for an experienced bilingual customer service leader who is passionate about coaching, developing people, and building high-performing teams.

Why Consider This Opportunity?

- Fully remote position with the flexibility to work from home
- Base salary up to $65,000
- Monthly performance-based bonus program
- Strong opportunity for career growth into management
- Opportunity to lead and develop Customer Service Representatives and Team Leads
- Collaborative and supportive leadership environment
- Fast-paced and engaging contact centre operation
- Inclusive workplace culture focused on employee development

Position Overview Reporting to the Customer Service Manager, the Bilingual Customer Service Supervisor will oversee a team within a multi-channel contact centre environment.

The successful candidate will be responsible for supporting service excellence, employee engagement, operational efficiency, and customer satisfaction.

Two Team Leaders will report directly to this position, providing an excellent chance for someone who enjoys coaching and developing other leaders.

Key Responsibilities

- Lead, coach, mentor, and develop Customer Service Representatives and Team Leads
- Foster a positive and engaging team environment
- Manage customer escalations and support issue resolution
- Monitor KPIs, QA scores, schedule adherence, and productivity




- Conduct coaching sessions, training, performance reviews, and ongoing development
- Collaborate with Quality Assurance, Workforce Planning, and Management teams
- Identify opportunities for process improvements and operational efficiencies
- Communicate program, policy, and procedural updates to team members
- Support workforce scheduling, coverage planning, and payroll tracking
- Assist with back-office operations, ticket management, and special projects as required
- Participate in on-call responsibilities as assigned

Qualifications

- Fully bilingual in English and French, both spoken and written
- Minimum 1 year of experience in a Customer Service Supervisor, Team Lead, or similar leadership role
- Minimum 2 years of customer service experience in a fast-paced environment
- Proven leadership, coaching, and employee-development skills
- Strong conflict-resolution and escalation-management experience
- Excellent communication and interpersonal skills
- Strong organizational, analytical, and problem-solving abilities
- Ability to manage multiple priorities and adapt to changing business needs
- Advanced proficiency with Microsoft Office
- Experience with Five9, Verint, and/or Salesforce is considered an asset
- Comfortable working remotely in a high-volume contact centre environment
- Ability to work a flexible full-time schedule, including evenings, weekends, and holidays as required

Ideal Candidate We are looking for someone who is passionate about developing people, committed to delivering exceptional customer service, and comfortable working in a performance-driven environment.

If you are an experienced bilingual Customer Service Supervisor or Team Lead looking for your next leadership prospect, we would love to hear from you.

Apply today through Beyond Bilingual Inc.

📌 Remote- Bilingual Supervisor (Canada)
🏢 Beyond Bilingual
📍 Canada