Maximize customer retention at Trilogy as a Senior Customer Success Manager. Engage with enterprise clients and drive contract renewals using advanced AI-driven insights. In this dynamic position, you will be crucial for managing the renewals pipeline for high-value accounts.

Your role includes direct negotiations with decision-makers and developing B2B renewal strategies. This is a unique opportunity to focus on execution without the distractions of traditional sales traps. Key Responsibilities:

- Drive high-touch conversations with key enterprise clients
- Own renewals process focused on revenue retention
- Define structured playbooks for B2B renewals
- Manage negotiation processes for complex contracts
- Use AI insights to improve client engagement Requirements:
- 8+ years in a B2B CSM role
- Hands-on experience with renewals exceeding $100K
- Strong English communication skills
- Proficiency in utilizing AI in customer engagement
- Must work during U.S. business hours Enhance customer relationships and drive success at Trilogy while enjoying the perks of a stable compensation plan.

📌 Remote Senior Customer Success Manager Role (Vancouver)
🏢 Crossover
📍 Vancouver