Manager, Operational Excellence – Parts &

• Services Sandvik Mining is seeking a Manager, Operational Excellence - Parts &

• Services Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements. Currently, we have an opening for a Manager, Operational Excellence - Parts &

• Services. This role serves as the business owner for the enterprise systems supporting Parts &

• Services operations, while leading the Business Processes team to drive operational consistency, process compliance, performance measurement, and continuous improvement initiatives across the organization.

Process

Ownership, Documentation & Quality Management Own and continuously improve the Parts & Services process landscape for Canada, ensuring process documentation, work instructions, and procedures remain current and aligned with quality standards. Govern and maintain the Quality Management System (QMS) in accordance with ISO 9001 requirements and internal audit expectations.

Business

Ownership - Service Platform (Maximo) Act as the Canadian business owner for Maximo, ensuring effective use of service management processes and tools. Support system enhancements, change requests, user training, and adoption across the organization. Develop the capability of super users and end users through ongoing coaching and training.

Business

Systems & Digital Enablement Serve as a key business user for core operational systems, including Aurora, Maximo, CRM, and future SAP S/4HANA processes. Support system implementations, upgrades, testing activities, data quality initiatives, and process integration across platforms.

Performance

Management & Analytics Define and monitor KPIs that measure process effectiveness and operational performance. Develop and maintain reporting tools and dashboards that support business decision-making. Lead data quality initiatives and drive corrective actions based on performance insights.

Gather feedback from stakeholders and translate opportunities into process and system improvements. Build business cases for change and lead implementation efforts, including communication, training, and change management activities.



Support operational readiness for new contracts, sites, equipment, and strategic initiatives.

Maintain close connection with field and workshop operations to ensure processes reflect operational realities. Lead, coach, and develop the Business Processes team, including performance management, development planning, and workload prioritization. Foster process excellence and system capability throughout the organization through training, mentoring, and knowledge sharing.

Stakeholder Management

Build and maintain strong networks across Sales Areas and global operational excellence communities.

Environmental

Health and Safety ~ 5-10 years of experience in a service, aftermarket, parts distribution, heavy equipment, mining, or related operational environment. ~ Lead business process improvement and operational excellence initiatives that drive standardization, efficiency, and continuous improvement. ~ Act as a business super user or subject matter expert for enterprise systems such as ERP, EAM/CMMS, CRM, or similar platforms. ~ Leverage data and performance metrics to identify root causes, support decision-making, and drive operational improvements. ~ Develop and interpret reports, dashboards, and analytics using Excel, Power BI, or similar business intelligence tools. ~ Support organizational change by guiding teams through new processes, systems, and ways of working. ~ Collaborate effectively across local, regional, and global teams within a matrix workplace. ~ Coach and develop team members while fostering accountability and a culture of continuous improvement. ~ Create and maintain clear process documentation, procedures, and work instructions in accordance with quality standards. ~ Manage multiple priorities effectively in a fast-paced and dynamic environment. ~ Communicate effectively with audiences ranging from frontline employees and technicians to senior leadership.



~ Demonstrate proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, and Teams. ~ Hold experience leading people and developing teams (asset). ~ Possess experience with IBM Maximo or a comparable Enterprise Asset Management platform (asset). ~ Bring experience with SAP S/4HANA or another major ERP system, particularly in implementation or transformation projects (asset). ~ Demonstrate knowledge of Quality Management Systems (QMS) and ISO 9001 standards, including internal auditing practices (asset). ~ Bring experience within the mining, industrial, or heavy equipment sectors (asset). ~ Hold a degree or diploma in Business Administration, Engineering, Operations Management, Supply Chain Management, or a related field, or an equivalent combination of education and experience. ~ Demonstrate robust English communication skills; French is strongly preferred. ~ Hold a valid driver's licence and meet customer site access requirements. ~ Be willing to travel regularly within Canada and occasionally internationally to support operational excellence initiatives and global programs. The opportunity to make an impact on our business performance. Ongoing development and training.

An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday! We take pride in our agile customer-focused decision making.

We empower our employees, providing strong performance management and opportunities to grow your career. We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity‑seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions. We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process.

📌 Responsable Support / Service Manager (H/F) (Lively)
🏢 Sandvik Group
📍 Lively