About The Ottawa Hospital Auxiliary The Ottawa Hospital Auxiliary is a volunteer-led organization dedicated to enhancing the care and comfort of patients and families at The Ottawa Hospital (TOH). Through retail operations, special events, and fundraising initiatives, the Auxiliary contributes significant financial support to hospital programs, equipment, and patient services. The non-profit Auxiliary is a separate organization from the Ottawa Hospital, although our vision is to make a positive difference to patients of The Ottawa Hospital and to the broader hospital community.

Purpose:

As a Patient Care Retail Sales Associate at TOH Auxiliary Medical Supply Shop, you will support patients who rely on medical supplies, mobility aids, and therapeutic equipment to manage their health and daily living. You will combine exceptional client service with clinically informed product guidance, ensuring each patient/caregiver receives safe, appropriate, and personalized recommendations.

Your role includes assisting patients, caregivers, and healthcare professionals, providing product education & training, and supporting patients with fittings, measurements and equipment selection.

Job Responsibilities:

Patient and Clinical Support

- Greet clients warmly and provide compassionate, patient-centered assistance.
- Assess client needs by asking clinically relevant questions related to mobility, recovery, chronic conditions, or physician recommendations.
- Provide informed guidance on medical supplies, mobility devices, bracing, compression therapy, wound-care products, and home-health equipment.




- Support clients with secure and accurate fittings for compression garments (Certification as a Certified Fitter is required within the first three months of hire), orthopedic bracing (knee, wrist, back, post-operative supports), and mobility aids (walkers, canes, wheelchairs) including basic adjustments.
- Educate clients on proper product use, care, and maintenance to support safe outcomes. Collaborate with caregivers and healthcare professionals, as appropriate.

Retail and Sales Responsibilities:
- Recommend products based on client needs, clinical considerations, and lifestyle requirements.
- Maintain up-to-date knowledge of inventory, pricing, and new medical products.
- Process payments accurately and efficiently.
- Maintain clean, organized, and accessible product displays.
- Document customer interactions, fittings, and follow-ups with accuracy and professionalism.
- Participate in ongoing product training, clinical education sessions, and vendor workshops.
- Stay informed about industry trends, new technologies, and best practices in home healthcare and medical equipment.
- Perform other duties as required.

Qualifications:

- Experience in patient care, mobility support, rehabilitation, or chronic condition management.
- Familiarity with compression therapy, orthopedic bracing, wound-care supplies, or home-health equipment is considered an asset.




- Experience assisting clients with mobility aids or therapeutic equipment is an asset.- Previous retail or customer-facing experience in a healthcare or pharmacy setting is preferred.
- Knowledge of infection prevention practices, safe patient handling, and privacy/confidentiality standards (PHIPA).
- Ability to educate clients on the safe use, care, and maintenance of medical equipment.
- Ability to safely lift and carry up to 50 lbs.

Skills:

- Excellent communication skills with a warm, patient-focused approach.
- Work effectively with clients managing injuries, chronic conditions, or mobility challenges.
- Strong organizational skills and ability to multitask in a clinical-retail environment.
- Proficiency with POS systems and basic computer applications (Word, Excel, Outlook).
- Comfort standing for extended periods and assisting with equipment handling.
- Maintain professionalism, empathy, and discretion when discussing health-related needs.

Other This is a full-time position (37.5 hours per week), scheduled Monday to Friday, and based at the Civic Campus of The Ottawa Hospital. The hourly wage ranges from $18.00 to $23.00 (based on level of experience) plus benefits. To apply: interested candidates may apply directly through Indeed or submit their cover letter and resume as a single PDF document to [email protected]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $18.00-$23.00 per hour

Expected hours: 37.5 per week

Benefits

- Dental care
- Designated paid holidays
- Paid time off
- Vision care

Work Location: In person

📌 Sales Associate - Medical Supply Shop (Ottawa)
🏢 Ottawa Hospital Auxiliary
📍 Ottawa