Scrum Master — Remote, Ontario

Contribute to a team at the heart of digital and analytics initiatives within the insurance sector. This opportunity offers a collaborative and evolving environment where strong partnerships, adaptability, and a commitment to continuous improvement help drive lasting results. Benefit from a consistent Monday to Friday schedule from 9:00 am to 5:00 pm within a dynamic and supportive setting.

What is in it for you:

- Salaried: $55-65 per hour.
- Incorporated Business Rate: $65-75 per hour.
- 7-month contract.
- Hybrid schedule, 37.5 hours per week.
- Weekday schedule from 9 am to 5 pm.
- Office presence required once per month.
- Work location: Waterloo, Ontario, or Toronto, Ontario.

Responsibilities:

- Monitor Scrum processes and support the Product Owner with release planning and backlog management.
- Facilitate Agile ceremonies including sprint planning, sprint reviews, retrospectives, and daily standups.
- Identify, manage, and help mitigate issues and risks, with particular emphasis on the timely removal of impediments for the team or directing obstacles to appropriate owners for quick resolution.
- Ensure that proper documentation, including program vision statements, program backlogs, program roadmaps, release plans, sprint backlogs, and increments, is prioritized and added to the team backlog.
- Support compliance with Sun Life policies and procedures for delivery and implementation.
- Build high-performing teams through individual and team coaching.
- Strengthen the team’s understanding of Agile and Scrum principles and ensure the application of these practices.
- Ensure team actions are aligned with project goals and vision.
- Provide transparency to Business, IT, and Operations stakeholders regarding team progress and Agile processes.
- Identify trade-offs between short-term and long-term benefits to help drive a shared vision between the team and Product Owner.
- Foster a continuous learning workplace and support teams in adapting to changing circumstances.

What you will need to succeed:

Education & Certifications





- Bachelor’s degree required, preferably in Computer Science, Business, Mathematics, or a Science-related discipline.
- Certified Scrum Professional (CSP).
- Scrum Coach certification (preferred).

Required qualifications

- 5+ years of IT project management experience.
- 3+ years of experience in Agile delivery, transformation, training, or coaching.
- Strong understanding of Agile and Scrum environments.
- Experience applying Agile principles and managing team dynamics.
- Experience facilitating Agile ceremonies, tracking team-level metrics, and removing blockers.
- Understanding of the Software Development Life Cycle (SDLC).
- Ability to address conflict directly, including private coaching conversations.
- Ability to work effectively in a newly forming team with fresh turnover.
- Reliability Clearance.

Preferred qualifications

- Delivery or software development background (preferred).
- Experience coaching development teams (preferred).
- Experience in the financial services or insurance industry (preferred).

Soft skills

- Strong communication skills with the ability to share information promptly and clearly.
- Strong team leadership skills with the ability to assess team spirit, facilitate positive team dynamics, drive necessary actions to improve, and coach and mentor multiple roles on a Scrum team.
- Excellent problem-solving, organizational, and analytical skills.
- Skilled in building relationships, fostering trust and rapport, and navigating organizations.
- High-energy and passionate outlook with the ability to influence others.
- Assertive, with the confidence to be a voice of authority (preferred).
- Well versed in navigating complex organizational structures and developing productive working relationships with internal stakeholders across the region and globally (preferred).

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

📌 Scrum Master – 100% Remote (ONTARIO) (Waterloo)
🏢 Recrute Action
📍 Waterloo