Transform customer interactions at Quantiphi as a Senior CCaaS Architect, located in Toronto with a hybrid work model. Bring over a decade of experience in deploying conversational AI platforms like Google Dialogflow CX. This role focuses on the strategic design and configuration of AI-driven customer engagement solutions.

You will collaborate with architects, manage integrations, and ensure high-quality customer journeys. Emphasizing your solid competencies in chatbot development and AI technologies will be key to your success. Key Responsibilities:

- Design intents, entities, and conversational flows for Dialogflow CX
- Oversee configuration and deployment processes with efficiency
- Create documentation and administration guides for internal teams




- Conduct user acceptance testing and production turnarounds
- Improve ongoing solutions through analytics and user feedback

Requirements:

- Minimum of 10 years in relevant technologies and implementations
- Advanced understanding of Google Dialogflow CX functionalities
- Ability to produce clear technical documentation
- Strong time management and problem-solving skills
- Knowledge of CCaaS and related platforms is preferred

Contribute to impactful digital transformations and customer service excellence with Quantiphi’s talented team.

📌 Senior CCaaS Architect at Quantiphi (Toronto)
🏢 Quantiphi
📍 Toronto