Guardteck is hiring a Senior Director of Client Success in Burnaby, BC to elevate client relationships and operational performance. Lead account managers and ensure high-quality service across security sites. This position emphasizes leadership in client success operations and is tailored for candidates with a strong background in contract-driven environments.

Your role involves overseeing service delivery, managing budgets, and supporting RFP/RFQ activities while nurturing client retention and satisfaction. Key Responsibilities:

- Lead account managers across multiple security sites
- Strengthen client relationships through consistent engagement
- Oversee contract performance and compliance metrics
- Manage budgets and KPIs for operational execution
- Support bids and proposals to meet client needs

Requirements:

- Proven experience in multi-site service-based environments
- Solid leadership skills in client-facing operations
- Knowledge of contract compliance and stakeholder management
- Ability to drive service quality and continuous improvement
- Experience in security, facilities, or property management

Drive operational success and client engagement as the Senior Director of Client Success at Guardteck in Burnaby.

📌 Senior Director of Client Success Burnaby (Vancouver)
🏢 Guardteck Security
📍 Vancouver